NTT DATA North America · 1 day ago
Lead Public Cloud Windows Engineer
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
$68K/yr - $78K/yr
5+ years expNTT DATA North America is a leading business and technology services provider, and they are seeking a Lead Public Cloud Windows Engineer to join their team. This role involves advanced technical support, administration, and optimization of managed customer cloud environments across multiple platforms, as well as mentoring junior team members.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
No H1B
U.S. Citizen Only
Responsibilities
Cloud Windows Operations & Support
Provide support for Windows-based systems across on-premises and cloud environments (AWS, Azure, GCP, OCI)
Support Customer Self-Provision cloud instances across AWS, Azure, GCP, and OCI with security guardrail and backend deployment
Assist troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments
Design and implement system monitoring, alerting, and logging tools to ensure high availability and reliability
Lead root cause analysis and document post-incident reviews for major Windows-related issues
Track and lead patch management, OS upgrades, and regular system maintenance
Develop and maintain backup, disaster recovery, and failover strategies for Windows infrastructure
Participate in on-call rotation and provide after-hours support as needed
Design and develop automation scripts using PowerShell, Python, or Ansible to streamline system administration tasks
Manage infrastructure using tools like Ansible, DSC, or Azure Automation
Maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager is a plus
Recommend and implement system optimization strategies for performance, and resource utilization
Propose and enforce Windows system security best practices, including access control, encryption, and secure configurations
Manage user access, Group Policy Objects (GPOs), and Active Directory (AD) policies in line with IAM standards
Identify, and remediate security vulnerabilities reported by scanning tools or external advisories
Support compliance initiatives by maintaining secure and auditable Windows environments
Work closely with application, security, and network teams for solution delivery and support
Mentor junior engineers and provide technical guidance as needed
Create and update technical documentation, runbooks, and SOPs
Participate in client calls to provide technical input when required
Qualification
Required
Must be a US citizen or Green card holder to proceed with applying
5+ years of hands-on experience in cloud Windows engineering, operations in a 24•7 production support model
3+ years multi-cloud experience (must have hands-on in at least 4 of AWS/Azure/GCP/OCI; familiarity in all is preferred)
In-depth expertise in provisioning, configuring, securing, supporting, and optimizing Windows Server systems (2012/2016/2019/2022) in enterprise environments
Expertise with optimizing cloud-native and hybrid workloads in AWS, Azure, GCP, and/or OCI
Strong experience in managing compute, storage, networking, and system services on Windows platforms
Proficient in system designs, architecture, deployment, performance tuning, and troubleshooting of Windows servers
Skilled in scripting languages such as PowerShell and Python for automation and system management
Proficient in using ServiceNow ITSM for incident, change, and problem management
Strong expert level understanding of Windows-based backup strategies, disaster recovery planning, and high-availability configurations (e.g., Failover Clustering, DFS, Hyper-V Replica)
Strong Experience with vulnerability assessment and patch management using tools like WSUS, SCCM, or Qualys
Proficient in log analysis and system monitoring using tools such as Event Viewer, SCOM, Nagios, or Grafana
Strong knowledge of user access control, Active Directory, Group Policy, and secure file transfer protocols
Ability to troubleshoot Windows services such as IIS, SQL Server, DNS, DHCP, and SMB
Be able to support customer self-provision cloud instances with required security (guardrail) via Azure Blueprints, AWS Control Tower, etc
Preferred
Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field
At least two of the following certifications (or equivalent experience): Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect / SysOps Administrator, Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert, Google Professional Cloud Architect / Engineer, Oracle Cloud Infrastructure Architect Associate/Professional
(Preferred) ITIL Foundation or other support framework knowledge
Direct experience in managed services/NOC/SOC/MSP environments is a plus
Maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager is a plus
Benefits
Medical, dental, and vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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