Ascensus · 8 hours ago
NQ Quality Assurance Analyst
Florida, United States
Full-time
Hybrid
Mid Level
3+ years expAscensus is dedicated to helping employers secure their associates' financial futures through retirement plans and consulting services. The NQ Quality Assurance Analyst will perform quality control measures for nonqualified administration and operations teams, ensuring accurate processing of transactional tasks and collaborating to improve overall processes.
ConsultingRetirementTraining
Responsibilities
Ensures timely and accurate processing of assigned transactional tasks
Identifies, analyzes, and proposes resolution of process irregularities and inefficiencies
Supports NQ admin and operations teams with quality control measures across transactional work and processes
Identifies and escalates process gaps and platform shortcomings that arise and presents to admin and operations teams for review; proposes viable process and systematic solutions to resolve root cause issues
Provides reporting on defined basis (daily/weekly/monthly/annual) as required for key performance metrics and service level agreement adherence
Assists with testing of new system functionality related to transactional processing
Responsible for maintaining team process mapping and workflows
Collaborates with team members to continuously improve processes and meet team goals and objectives, while maintaining all applicable SLAs
Achieves service level goals as identified by leadership, successfully reports on assigned transactional tasks as defined by leadership
Responsible for protecting, securing, and properly handling all confidential data held by Newport/Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the company or our clients
Ability to make sound business judgements while effectively balancing client needs and organizational considerations
Works under pressure to meet strict due dates/timelines with multiple priorities
Interacts and communicates clearly with all levels within the organization including senior management, team members, and internal clients related to transactional process flows and timeframes
Coordinates and runs meetings attended by senior-level personnel in internal and external environments
Assists with other tasks and projects as assigned
Focuses on learning in everyday activities and events
Collaborates with and openly shares knowledge with colleagues
Regular, reliable, and punctual attendance
Qualification
Required
Bachelor's degree preferred, or equivalent work experience
Minimum of 3 years' experience in nonqualified industry or related field is preferred
Demonstrated project management skills and inter-department experience and understanding
MS-Office software applications, including Excel, PowerPoint, and Word
Analytical
Planning and Organizing
Detail Oriented
Collaboration
Problem Solver
Team Player
Results Driven
Time Management
Initiative
Written and oral communication skills
Company
Ascensus
Ascensus delivers high-quality solutions for every segment of the retirement plan marketplace.
5001-10000 employees
H1B Sponsorship
Ascensus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (9)
2022 (23)
2021 (14)
2020 (19)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Atlas Merchant Capital
2021-04-26Acquired
2019-02-19Secondary Market
Leadership Team
David Musto
CEO
Marc Mehlman
Chief Financial Officer
Recent News
2025-10-09
Crowdfund Insider
2025-09-17
2025-09-17
Company data provided by crunchbase