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CampusPoint · 10 hours ago

Field Service Technician

Seattle, WA

Contract

Hybrid

Senior Level

$26/hr - $26/hr

5+ years exp

CampusPoint is seeking a Field Service Technician to provide on-site technical support for clients. The role involves troubleshooting hardware, software, network, and infrastructure issues while delivering exceptional client service.

CommunitiesEducationLocation Based ServicesSocial Media

Responsibilities

Travel to client sites to provide technical support, including troubleshooting desktops, laptops, servers, network devices, printers, APs, and conference room systems

Support a variety of business applications, including accounting, CRM, and productivity software, as deployed by clients

Handle high-priority client requests independently, performing ad-hoc troubleshooting under pressure

Execute scheduled tasks while remaining flexible to address spontaneous client needs during onsite visits

Update tickets accurately and promptly, including tasks completed, findings, and next steps

Communicate proactively with Dispatch and clients regarding timing, scope changes, or delays

Assist System Engineers with deployments or projects as required, following detailed instructions closely

Maintain a professional demeanor, appearance, and attitude when interacting with clients

Stay organized and efficient, managing time effectively between appointments and tasks

Perform other related duties as assigned

Qualification

Troubleshooting IT hardwareClient-facing support experienceCloud servicesWindows operating systemsOffice 365Network troubleshootingCustomer service skillsProblem resolutionCommunication skillsInterpersonal skillsWork independentlyTime management

Required

5+ years of experience in help desk, desktop support, or tiered technical environments

Valid driver's license with access to a personal vehicle

Proven troubleshooting experience across IT hardware, software, and network components

Experience providing both on-site and remote support in high-volume, client-facing environments

Knowledge of cloud-based services, business applications, and IT infrastructure best practices

Strong customer service, communication, and interpersonal skills; ability to interact with diverse clients and personalities

IT knowledge, including desktop support, hardware, server infrastructure, network troubleshooting, and cloud technologies

Ability to work independently, prioritize tasks, and collaborate effectively within a team

Proactive, flexible, and adaptable in fast-paced, changing environments

Skilled at defusing high-stress situations and facilitating problem resolution

Self-starter with a positive, professional attitude

Preferred

Experience with Windows desktop and server operating systems, Office 365, Microsoft Azure, backup solutions, anti-virus/malware tools, and basic virtualization technologies is a bonus