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N.C. Department of Information Technology · 14 hours ago

Quality Assurance/Standards Specialist - Caswell Developmental Center

Lenoir County, NC

Full-time

Onsite

Mid Level

$59K/yr - $103K/yr

3+ years exp

The North Carolina Department of Health and Human Services is one of the largest agencies in the state, responsible for the health and well-being of all North Carolinians. The Quality Assurance/Standards Specialist role involves reviewing and tracking safety events, preparing reports, and coordinating surveillance programs to ensure quality improvement in the facility.

Information Technology & Services

Work & Life Balance

Responsibilities

Review and track safety events involving residents in the facility

Review and track Event Reports and Intensive Reviews

Ensure appropriate follow-up, review, and closure of safety events in the patient safety data system (RL6) and the Electronic Health Record (EHR)

Prepare reports for the Event Review Committee

Make recommendations to the Director of Quality Improvement regarding the need for Root Cause Analyses

Coordinate and operate the video camera surveillance program

Support consistent implementation of policies by providing interpretation, feedback, and staff guidance

Conduct record and EHR audits

Complete other audits assigned by the Director of QI

Consult with management regarding active treatment across the facility

Qualification

Quality improvement practicesSafety Database/RL6Video surveillance systemsRoot Cause AnalysesEffective communication

Required

Master's degree in psychology, social work, education, health, business administration, marriage and family therapy or related human services field from an appropriately accredited institution and three years of experience in professional level treatment programming for the applicable client population

Bachelor's degree in one of the fields listed above from an appropriately accredited institution and four years of experience as indicated above; or an equivalent combination of education and experience

Preferred

Demonstrates general knowledge of quality improvement program practices and the planning and development of assessment tools to mitigate safety events

Provides training on safety events and the operation of the Safety Database/RL6, offering professional consultation to staff

Operates video surveillance systems, accurately interprets findings, and maintains strict confidentiality

Exercises sound judgment and discretion when interpreting and applying quality standards, policies, and procedures

Communicates effectively with professional and administrative personnel to assess problems and coordinate resolutions