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Sonida Senior Living · 12 hours ago

Inside Sales Representative (Trusted Advisor)

Dallas, TX

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Sonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Inside Sales Representative is a critical team member in the sales organization, providing a best-in-class experience for potential resident families as they navigate the process of finding an appropriate senior living community. This role involves guiding families through inquiries, coordinating tours, and collaborating with Sales Directors to ensure successful placements.

Assisted LivingElder CareHealth CareHome Health CareLifestyle

Responsibilities

Take incoming inquiries from APFM, Sonida Web, Caring.com and others for potential resident families, and guide them through the process of finding a home in the SSL portfolio

Must prioritize speed to lead practices

Key objective is to book in-person (occasional virtual) tours between prospect families and community Sales Directors (or designated on-site back-ups)

Ensure potential resident families have necessary information to attend tour by providing day-before or day-of reminders, and follow-up with potential resident families after engaging with community tour

Work within a given geography, and team with Sales Directors from the associated communities, as well as appropriate referral organizations (A Place For Mom, Caring, etc.)

Must be knowledgeable about each community the TA supports. Pricing, availability, LOC, amenities, etc

Must have excellent communication skills with prospective families and the community teams

Provide general information about senior living, and the process of finding a new home – Inside Sales Representative should be viewed as a trusted advisor

Remote work opportunity with the potential for some travel and or time spent in communities

Must be dedicated to excellent CRM knowledge and use

Must be able to work as needed with sales directors to move families toward a MI

Must be highly capable of nurturing new leads as well as existing leads as needed to assist communities with conversion within the sales process

Qualification

Senior living experienceSalesMarketing expertiseCRM proficiencyLead nurturingCommunication skillsMicrosoft OfficeTeam collaborationTime management

Required

Bachelor's degree in business, communication, marketing or related field

Minimum of 10+ years in a sales and marketing function, preferably in the senior living space

Ability to quickly understand industry-specific sales and market dynamics and incorporate knowledge into all initiatives

Track-record of introducing creating and executing new sales and marketing programs successfully, while on time and on budget

Ability to work closely with local CLTs, with emphasis on the Sales Directors, while working closely with colleagues at the home office; and Operations leadership

Success with local-community outreach, and the ability to identify these referral sources and create best-practices that can be shared with other Sales Directors

Effective written and oral communication skills

Ability to complete multiple tasks and high volume of work on deadline

Strong proficiency with PC programs including Microsoft Word, Excel, PowerPoint and Outlook and designated CRM (Yardi, Welcome Home or other)