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Mainstay Life Services · 1 week ago

Program Manager-Residential

Pittsburgh, PA

Full-time

Onsite

Entry, Mid Level

$26/hr - $29/hr

2+ years exp

Mainstay Life Services is dedicated to providing high-quality support services for individuals with intellectual disabilities and autism. The Residential Program Manager will oversee community homes, ensuring health and safety, managing daily operations, and supervising Community Living Specialists to fulfill the organization's mission.

CommunitiesEmploymentHealth CareResidential

Growth Opportunities

Responsibilities

Coordinating and Monitor supports provided to people in their homes and community with the intent of helping people to have valued social roles

Financial management of the program cost centers assigned to the program manager, including ensuring daily billing, electronic visit verification procedures, daily time and attendance tracking, and managing program expenses

Supporting the person served and their household members to serve as a support for managing progress of the goals in the person served individual support plan; becoming familiar with their likes and dislikes, routines, and preferences and encouraging and supporting the person in ways that will bring out the best in them

Coordinating and managing the schedule for services and support

Supporting problem solving

Responding to emergency situations as they emerge

Personnel management in the home (in coordination with HR) hiring, transferring, termination, training, performance evaluation, regular formal supervision, and any disciplinary actions

Providing supervision and oversight of all home occupants and all colleagues on the team

Overseeing effective medication management and administration in accordance with all Federal, State, and local regulations

Overseeing compliance with all medical appointments

Maintaining effective communication with family, friends, and other people is important in an individual’s life

Maintaining the content, integrity, and security of all documentation, whether in paper or electronic format, that comprises the health and care record(s) of service and support delivered. All documentation must include language that is person centered, and trauma informed

Demonstrating proficiency for use of technology in documentation (including but not limited to electronic client record software, Microsoft Office, email, payroll time keeping, etc.)

Accurately and thoroughly completes and submits timely, all required documentation in accordance with organization, program, and payer specific, policies, practices, procedures, and guidelines

Providing care (as needed) to ensure that the team is functioning to support the health and safety of the people served

Provide input and assist in the monitoring of the agency budget and program expenditures

Stepping forward and taking a stand for what is right when made aware of Mainstay Code of Conduct violations, including but not limited to unethical behavior of others

Completing all required annual compliance and integrity training

Support and actively model values associated with Social Role Valorization, Everyday Lives, and Charting the Life Course

Attend and actively participate in scheduled, mandatory staff meetings and meetings with the individuals’ support team, as necessary

Maintain appropriate professional conduct and dress

Participate productively and cooperatively on the staff team, with individuals, with individuals’ family members, the community, vocational providers, and educational providers

Follow the agency’s Code of Conduct

Assist in training new staff

Responsible for the completion of other duties as assigned

Qualification

Microsoft OfficeSupervisory SkillsPerson Centered CareProblem-Solving SkillsCommunication SkillsOrganizational SkillsLearn Data SystemsDelegate TasksUse Office EquipmentMaintain CertificationsEthics/IntegrityInterpersonal SkillsFlexibilityAttention to DetailWork IndependentlyTeamwork

Required

Must be 18 years of age

Valid driver's license required

Use of personal vehicle required

Eligibility for Act 33/34 clearances

Pre-employment drug screen required

High School Diploma/GED with a minimum of two (2) years work experience working directly with individuals in human services (or with individuals who experience intellectual disabilities and autism)

Current CPR/First Aid Certification

Current 8 Hour Provider Training Certification

Current Medication Manager Certification

Working knowledge in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, SharePoint)

Proficiency in written, oral, and interpersonal communication skills

Ability to effectively interact with a broad audience array including diverse social, cultural, and economic backgrounds

Strong attention to detail

Effective Problem-Solving Skills

Ability to learn multiple data systems

Ability to work independently

Effectively manage multiple priorities

Excellent interpersonal skills across diverse individuals and groups