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Cox Enterprises · 12 hours ago

Client Solutions Manager - Major Accounts (Autotrader)

Fresno CA

Full-time

Hybrid

Mid, Senior Level

$109K/yr - $164K/yr

6+ years exp

Cox Automotive is a leading company transforming the automotive industry, and they are seeking a Client Solutions Manager for Major Accounts to manage relationships with high-profile clients. The role focuses on client retention, revenue growth, and optimizing the use of Cox Automotive products to meet customer needs.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Build and grow long-term, trusting relationships with a range of contacts both at assigned dealerships, including the highest level in each rooftop (e.g., General Manager), and, with corporate levels including parties such as Marketing Managers, Used Vehicle Directors, Regional Operational Strategist, Area Vice Presidents, and the like who work with sub-groups of dealerships across their respective orgs

Identify whitespace opportunities at the rooftop level and grow revenue with connected strategies alongside C-Suite partners, specific to group centralization model

Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization (according to the client’s business goals/objectives)

Interpret Cox Automotive reporting and analytics to explain product performance, optimization issues, and best practices to the customer in the context of their business goals and market trends

Adhere to custom rules of engagement within each Dealer Group profile (service and/or sales oriented, product-specific, consultation debriefs, etc.)

Train customers to use core Cox Automotive Media and Software products (Autotrader and Kelley Blue Book); involve other business unit specialists for advanced product training (Software) when needed

Compile and share relevant reports or documentation related to the customers’ business and performance of Cox Automotive products as it relates to their business for the benefit of customers and sales and business development leadership

Prepare client locations to implement corporate-level product purchases

Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns and technical issues in a timely manner

Contribute to strategic account planning, identifying opportunities and risks for each account

Effectively manage the progress and results of clients assigned and work with sales leadership to contribute and manage actions according to account strategy

Minimize churn on new and existing products while maintaining media solutions across assigned Dealer Group(s)

Within any established parameters, determine the right frequency to meet with all assigned clients based on account plan(s), each client’s individual needs, as well as prioritization across all clients

Collaborate with team members, customer support, and other internal partners to solve customer problems and continuously improve

Continuously learn and incorporate new and changing product offerings

Identify the need for product workshops or in-store training to ensure product optimization; coordinate such events and ensure customer attendance

Qualification

Client relationship managementSales strategy developmentAutomotive industry experienceCustomer Relationship ManagementDigital media knowledgeConsultative sellingAnalytical skillsTrainingSupportProblem-solving

Required

Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field

Travel within an assigned sales territory will be required (up to 75%)

Safe drivers needed; valid driver's license required