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Full House Resorts, Inc · 8 hours ago

Host - 980 Prime

Cripple Creek, CO

Full-time

Onsite

Entry Level

1+ years exp

Full House Resorts, Inc. is a hospitality company seeking a Host to provide exceptional customer service in their restaurant. The role involves greeting guests, managing reservations, and ensuring a smooth seating process while maintaining a clean and organized front-of-house area.

CasinoGamblingReal Estate

Responsibilities

Extend a warm greeting to restaurant guests upon their arrival, accompanied by a genuine smile and a positive attitude

Manage the guest flow by handling reservations, assigning tables, and ensuring efficient seating arrangements

Acquire the skill of calculating and providing accurate wait times, along with keeping guests informed about their table status

Escort guests to their designated tables, present menus, and assist with seating preferences, accommodating special seating requests when feasible

Maintain the cleanliness and organization of the FOH area, including the host station and waiting area

Foster communication with both servers and kitchen staff to ensure a smooth, coordinated, and equitable seating process, preventing servers from becoming overwhelmed or underseated

Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns

Well-versed in the menu, daily specials, and restaurant promotions to provide accurate information to guests

Address guest complaints or issues professionally or escalate them to the manager when necessary

Assist in managing reservations and overseeing the waitlist

Collaborate closely with the restaurant team to deliver exceptional customer service and satisfaction

Monitor and optimize table turnover for smooth and efficient service

Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards

Uphold rigorous standards of cleanliness and hygiene throughout the restaurant

Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business

Wears and maintains all uniforms properly, including nametag. Must wear a gaming license if in possession of one

Perform all duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures. Complies with established security policies and procedures

Completes sidework, balances drawer at shift end, and assists bussing tables as needed

Maintains alertness for the performance of duties and a general awareness of restaurant operations at all times. Keeps the supervisor informed of any concerns

Performs other duties, including special projects, as needed and directed

Qualification

Customer service experienceMultitasking abilitiesOrganizational skillsInterpersonal skillsCommunication skillsPositive demeanorRestaurant operationsReservation systems knowledge

Required

Strong organizational and multitasking abilities to manage high-volume situations efficiently

Ability to remain composed and composed under pressure, ensuring excellent service even during busy periods

Previous experience in a customer service role, preferably within a restaurant or hospitality setting

A positive and friendly demeanor

Flexibility in terms of working evenings, weekends, and holidays, adhering to the restaurant's schedule

High school diploma or equivalent

One (1) or more years in a customer service role, preferably within a restaurant or hospitality setting

Exceptional interpersonal and communication skills to interact effectively with both guests and fellow team members

Regular and reliable attendance is a fundamental requirement of this position

Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards

Uphold rigorous standards of cleanliness and hygiene throughout the restaurant

Perform all duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures

Completes sidework, balances drawer at shift end, and assists bussing tables as needed

Maintains alertness for the performance of duties and a general awareness of restaurant operations at all times

Preferred

Preferred two (2) or more years of recent and related experience performing as a host/hostess, preferably within a hospitality, restaurant or gaming environment

Successful completion of Bloodborne Pathogens and hazardous material training is preferred

Familiarity with restaurant operations and reservation systems is advantageous