Amplifon · 12 hours ago
Front Office Assistant
St Charles, MO
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expAmplifon is a global leader in retail hearing solutions, and they are seeking passionate Front Office Assistants to join their Miracle-Ear team. The role involves managing customer journeys, supporting store operations, and contributing to retail sales while ensuring an exceptional customer experience.
E-CommerceHealth CareRetail
Hiring Manager
Leddie Malagon
Responsibilities
Manage the customer journey by Supporting the customer intake process, setting appointment expectations, and delivering a high-quality customer experience throughout
Performing effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person
Driving customer appointments to support store performance by making outbound calls to potential and existing customers
Support store administration and operations through Monitoring inventory, assisting in billing/invoicing, answering customer inquiries, and supporting walk-ins
Ensuring data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data
Contribute to the retail sales process by Partnering with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives, providing post-event administrative follow-up
Preparing customer appointments and engaging in the sale of hearing aid accessories
Providing routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices
Qualification
Required
High school diploma or equivalent
Administrative, reception, or customer service background
2+ years of administrative experience in a professional setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound & outbound calls
Motivated to help drive sales goals
Proficient in Microsoft Office and Windows
Preferred
Experience working in a healthcare setting
Benefits
Health Insurance – Medical, Dental, Vision
Life insurance
Health Savings Account
401K with employer match
Paid Time Off
Paid Holidays
Volunteer Time Off
Company
Amplifon
Amplifon is a global leader in the hearing care retail market, empowers people to rediscover all the emotions of sound.
10001+ employees
H1B Sponsorship
Amplifon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$765.35MKey Investors
Banca Popolare di SondrioBanco BPMEuropean Investment Bank
2025-06-01Post Ipo Debt· $56.77M
2025-04-07Post Ipo Debt· $109.82M
2024-10-15Post Ipo Debt· $272.08M
Leadership Team
Fabio Rosa
CIO Americas
Sarah Gorsuch
General Counsel, Chief Privacy Officer
Recent News
2025-11-19
MarketScreener
2025-10-27
Company data provided by crunchbase