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Backstage Library Works · 10 hours ago

Library Sales Account Manager

United States

Full-time

Remote

Entry, Mid Level

$51K/yr - $75K/yr

2+ years exp

Backstage Library Works is hiring a Sales Account Manager for accounts in a designated multi-state territory. The role focuses on managing sales cycles, developing client relationships, and enhancing customer satisfaction through effective communication and support.

Information TechnologyRoboticsSoftware

Responsibilities

Create and follow detailed business plans to attain established sales goals and quotas. Plus, the ability to recognize and be flexible if market trends demand a change in plan

Manage the entire sales cycle from relationship development with clients and prospective clients to secure the contract

Unearth new sales opportunities through networking and prospecting and turn them into long term partnerships

Present product solutions to prospective clients, communicate back to product team to solidify project needs, quote, follow up and close business

Provide professional after-sales support to enhance the customers’ dedication by sharing information about new products

Respond to Requests-for-Proposal, Quotes, and Information (RFP/RFQ/RFI) with persuasive product solutions and pricing to win the business

Identify and champion project initiatives across company groups

Remain in frequent communication with your clients in your territory to understand their needs which require extensive written, verbal, and virtual communication skills

Respond to project issues with resolutions that are a 'win, win' aimed at customer satisfaction and the preservation of the company’s reputation

Represent Backstage as an exhibitor at conference events such as ALA Annual, the Innovative Users Group, and the Society of American Archivists

Negotiate agreements and keep records of sales and data in Salesforce

Keep sales forecast up to date

Travel at minimum 25% of the time (more at peak conference times) to visit key clients and target prospects

Qualification

Library market knowledgeSales experienceCRM software (Salesforce)Market researchMS Office proficiencyNegotiating principlesEnthusiasm for librariesCommunication skillsOrganizational skillsTime managementTeam spirit

Required

Outside sales: 2 years

Knowledge of the Library market

History of 2 or more years meeting or exceeding target sales quotas

Proven experience as a sales representative, or in a related role

Knowledge of market research, sales and negotiating principles

Advanced knowledge of MS Office; knowledge of CRM software (e.g., Salesforce)

Excellent communication/presentation skills and ability to build relationships

Organizational and time management

Enthusiastic and passionate about serving libraries, museums, and archival institutions

Bachelor's degree in business, sales, or marketing, or in a field relevant to libraries, museums, and archives. Relevant experience will be considered in lieu of a degree