Sun Loan Company ยท 4 hours ago
Customer Service Loan Specialist
San Antonio, TX
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expSun Loan Company has been a trusted financial resource in over 200 communities across seven states in the US. As a Loan Specialist, you will support the branch manager by ensuring efficient administration and compliance in loan processing, including accurately processing loan applications and managing customer interactions regarding payment arrangements.
BankingFinancial Services
No H1B
Responsibilities
Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current
Properly closes loans by ensuring all loan requirements are explained
Execute collection calls on overdue accounts
Uses company provided location services to locate past due customers
Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers
Ensures continual account growth by selling loans to former and prospective customers
Sells ancillary products including taxes, referrals and car club (where applicable)
Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law
Prepares copies of financial and legal documents as requested
Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date
Enters payments into loan management software
Accommodates for payment extensions and properly maintains collection notes on account screens
Qualification
Required
1 year Customer Service experience in any field
Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace), with experience in software installation, configuration, and troubleshooting
Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment
Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth
Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail
Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately
Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship
Preferred
6 months Collections experience, a plus
High School/GED preferred
Benefits
Low-Deductible and affordable Medical Plans including medical, dental and vision.
Telehealth.
On-demand Pay.
401K with company match.
Paid Time Off including Holidays, Vacation and Sick time.
Bonus opportunities.
Career development.
Formal and Comprehensive Training Program.
Company
Sun Loan Company
Sun Loan Company is providing traditional installment loans which helping customers get the financial assistance they need.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase