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Akima · 8 hours ago

Technical Manager - Network Operations Center

Ashburn, VA

Full-time

Onsite

Senior Level

6+ years exp

Akima is a federal IT contractor and an Alaska Native Corporation focused on supporting its shareholder communities in Alaska. The Technical Manager for Network Operations Center will manage and develop network operations activities, oversee team performance, and ensure service quality and network efficiency while implementing strategic plans and processes.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations

Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders

Provides in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts

Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure

Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs

Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services

Provides support to end users, operations personnel, and Government program managers

Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities

Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance

Troubleshoots network systems when necessary and makes improvements to the network

Provide and support tools enhancements. Perform software and security patching

Qualification

ITIL v3CCNACCNPCCIENetwork InfrastructureProject ManagementSecurity ComplianceLeadership

Required

Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access

Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises

Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)

Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications

Showcase leadership abilities by managing projects and teams

Be proficient in project management and have knowledge of security and compliance issues