WP Beverages, Pepsi-Cola · 13 hours ago
Customer Service Rep. (Part Time) Madison, WI
Madison, WI
Part-time
Onsite
Mid Level
$20.15/hr - $20.15/hr
3+ years expWP Beverages Pepsi-Cola is a prominent manufacturer behind popular beverage brands. They are seeking a Customer Service Representative to provide excellent customer service and support various departments within the company, ensuring customer needs are met and driving efficient service dispatch.
Food and Beverage
No H1B
Responsibilities
Answering incoming calls and determining appropriate action required to satisfy the needs of external and internal customers
Documenting customer complaints and requests, follow-up issues, and resolutions to ensure proper handling and closure of inbound calls
Prompt, courteous and accurate dispatching of customer equipment repair calls to the Field Service Techs and related proper recordkeeping of such calls
Ensure and drive efficient service dispatch through proper Metrix processes and tools
Handle all incoming Wis Pak Brands questions and concerns
Other duties as assigned by the Sales Support Manager to support the Company’s mission of profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service
Qualification
Required
Possess excellent communication and interpersonal skills including persuasive and diplomatic skills
Minimum of 3 years' experience in a customer service role and/or knowledge in beverage sales and beverage equipment areas
Must possess strong problem-solving and follow-up skills
Excellent telephone etiquette and customer service skills
Ability to handle multiple projects and meets deadlines
Strong organizational skills and ability to sit for prolonged periods
Excellent understanding and use of Windows 95 and Microsoft Excel
Ability to speak, read, and write the English language
Working knowledge of Tel-Sell equipment and switchboard operation
Benefits
Discount on your favorites if you work for us
Company
WP Beverages, Pepsi-Cola
Here at WP Beverages, we strive to provide customers and consumers with superior products, innovative marketing, and exceptional service day in and day out.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$31.53M2019-09-10Series Unknown· $8.46M
2018-04-18Series Unknown· $15.38M
2017-11-28Series Unknown· $7.69M
Company data provided by crunchbase