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Greenacres Nissan · 9 hours ago

Service Advisor

Greenacres, FL, 33463, US

Full-time

Onsite

Mid Level

Greenacres Nissan is part of the Krause Auto Group, which has been in business for over 30 years focusing on customer and employee satisfaction. The Service Advisor will oversee service orders, ensure effective customer service, and manage technician workflow to maintain high standards of customer satisfaction.

Retail

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Qualification

BilingualCustomer satisfactionTime managementOrganized personalityProfessional appearanceManagement abilityCommunication skillsTeam orientedSelf-motivated