Luster National · 1 day ago
Claims and Change Specialist
New York, New York, United States
Full-time
Onsite
Senior Level
$145K/yr - $176K/yr
7+ years expLusternational is seeking an experienced Claims and Change Specialist to join their team on major transit and infrastructure projects in New York City. This role is critical in managing project changes to ensure compliance with contractual requirements and budgetary constraints, requiring a strong background in claims and change management processes within large-scale projects.
ConstructionManagement ConsultingProject Management
Responsibilities
Oversee and manage the change control process for a large-scale heavy-civil design-build contract, ensuring alignment with contract terms and client procedures while utilizing Unifier and other required tracking tools
Evaluate and confirm change requests submitted by the Design-Builder, adhering to contractual timelines and client guidelines
Conduct research and provide recommendations regarding the validity and merit of Notices of Change
Develop comprehensive documentation for each change request, including cost and schedule impact assessments in collaboration with project controls teams (estimators and schedulers)
Partner with estimators, schedulers, and construction management teams to analyze potential impacts
Keep accurate and up-to-date records of all change orders and approvals within the authorized project change log
Lead meetings to address changes, resolve disputes, or clarify issues in coordination with construction management and contract administration teams
Deliver consistent status updates and reports to the project team on a weekly basis or more frequently as required
Assist in negotiating change orders by organizing sessions with the Design-Builder and PMT staff and preparing negotiation summaries
Ensure adherence to client C&D standards and procurement requirements throughout all change management activities
Provide support for audits and reviews related to change control processes
Qualification
Required
Bachelor's degree in Engineering, Construction Management, Business, or related field, or equivalent combination of education/experience
7+ years of hands-on contracts, change order, or claims management experience on heavy-civil infrastructure programs, including at least one project exceeding $500 million total contract value
Experience with alternative delivery methods (e.g., DB, CM/GC, P3) and associated risk-allocation mechanisms
Demonstrated successful negotiation strategy and achieving favorable commercial outcomes for public sector transit owners or operators
Ability to interpret design documents, schedules, cost reports, and commercial terms to build clear entitlement narratives and quantum analyses
Proficiency with industry standard project management, schedule/cost and/or EDMS tools (e.g., P6, EcoSys, Unifier, MS Project, Bluebeam, etc.)
Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.)
Excellent written and verbal communication and interpersonal skills
Excellent multi-tasking and organizational skills
Strong analytical mindset with the ability to translate schedule and cost data into actionable commercial strategies
Collaborative mindset that fosters teamwork, trust, and positive relationships and thrives in multidiscipline, owner-representative environments
Natural curiosity, problem-solving abilities, and a passion for continuous improvement
Preferred
Master's degree in Engineering, Construction Management, Construction Law, or MBA
One or more of the following certifications: Project Management Professional (PMP through PMI), National Contract Management Association (NCMA) certifications such as Certified Professional Contracts Manager (CPCM) or Certified Contract Manager (CCM)
Prior success steering claims through mediation, DRB, or litigation
Proficiency with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software
Benefits
Unlimited flexible time off
Paid holidays
Paid parental leave
Health, dental, and vision insurance
Flexible spending accounts (healthcare and dependent or elder care)
Long-term disability insurance
Short-term disability insurance
Life insurance and accidental death and dismemberment
401(k) plan with guaranteed employer contribution
Formal career planning and development program
$2,500 annually toward professional development
Wellness program with monthly wellness stipend
Company cell phone or cell phone plan reimbursement
Free personalized meal planning and nutrition support with a registered dietitian
Free personal financial planning services
Employee assistance program
Employee discounts
Employee referral bonus
Company
Luster National
Luster National is a professional services company specializing in the management of capital improvement projects.
51-200 employees
H1B Sponsorship
Luster National has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Emily Luster
Director of Structure, Governance and Risk
Company data provided by crunchbase