NEOGOV · 16 hours ago
Technology Support Specialist
Los Angeles, CA
Full-time
Hybrid
Entry Level
$61K/yr - $89K/yr
1+ years expNEOGOV is seeking a Technology Support Specialist to join the Superior Court of Los Angeles County, the largest unified trial court in the United States. In this role, you will provide first-line support by troubleshooting technical issues, configuring hardware and software, and delivering training to empower users in utilizing technology effectively.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Diagnose and resolve routine hardware, software, and connectivity issues, while logging, tracking, and escalating service tickets to ensure timely resolution and consistent support
Install, configure, and maintain workstation computers, peripherals, and business productivity applications, and assist with testing and deploying new tools to support Court operations
Record troubleshooting steps and resolutions in ticketing systems and create knowledgebase articles to provide accurate records and self-service resources for staff
Explain technology policies and procedures clearly to staff and public users, and collaborate with CTS team members and vendors to deliver reliable, high-quality service
Conduct basic research and analysis of hardware, software, and related equipment to recommend improvements and support operational efficiency
Qualification
Required
High School diploma or G.E.D. equivalency -AND- 1+ years' experience in information technology support, including hardware and software
Associate's degree or higher in information technology, computer science, management information systems, or related field
Preferred
Possession of CompTIA A+, Network+, or Microsoft Certified Professional credentials demonstrating validated technical expertise
Proven ability to resolve complex hardware/software issues beyond routine support, including root-cause analysis
Hands-on experience supporting enterprise applications (e.g., case management systems, ERP, or large public agency platforms)
Documented history of delivering high-quality technical support with strong communication and diplomacy skills
Experience creating self-service documentation, FAQs, or training materials that improve organizational efficiency
Familiarity with IT asset tracking systems and software licensing compliance practices
Experience collaborating on small-scale technology projects, including deployments, upgrades, or vendor integrations
Understanding of cybersecurity best practices and ability to apply security standards in daily support tasks
Ability to troubleshoot across multiple operating systems (Windows, macOS, iOS, Android) and diverse hardware environments
Proficiency in a second language to assist diverse staff and public users more effectively
Benefits
Choices Benefit Plan
Insurance
Flexible Spending Accounts
Leave Benefits
Retirement
Other Benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase