Enterprise Electrical ยท 1 week ago
Electrical Service Account Manager
Houston, TX
Full-time
Onsite
Senior Level
5+ years expEnterprise Electrical is seeking a proactive, relationship-driven Account Manager to support and grow their Electrical Service Division in Houston, TX. The role involves managing client accounts, coordinating service requests, and ensuring high-quality service delivery on commercial electrical projects.
Construction
Responsibilities
Serve as the primary point of contact for assigned commercial service accounts
Build, maintain, and grow strong client relationships through consistent communication and service excellence
Conduct site visits, client meetings, and walk-throughs as needed
Understand client needs, priorities, and upcoming project opportunities
Manage renewals, proposals, and service agreements
Expand service Client Base by face to face, phone, and email
Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
Deliver prompt, professional solutions to service customer inquiries
Work to meet immediate goals of customer needs withing the service department
Provide customer feedback on performance
Suggest customer service improvements to management and set performance and financial goals for technicians you manage and help them attain those goals through team direction and management
Assess, evaluate, and report on overall team and individual team member performance
Prepare and allocate budgets
Research and identify new business opportunities
Collaborate with other senior leadership regarding business strategies within the Service Department
Evaluate job profits and revenue and calculate risks for your projects
Ensure compliance with company policies and local, regional, and federal regulations. Work closely with Service Foremen/Technicians to schedule, dispatch, and monitor service calls
Ensure all work orders, service tickets, and client updates are completed accurately and on time
Provide job cost tracking, change order management, and budget oversight for service projects
Collaborate with estimating to prepare and deliver quotes and proposals
Ensure safety compliance and adherence to company policies during service operations
Track KPIs such as response times, ticket completion, client satisfaction, and revenue targets
Resolve client issues quickly and professionally
Support invoicing accuracy by coordinating with accounting on completed work, materials, and labor
Identify opportunities within existing accounts to expand service offerings
Assist the sales/estimating team with proposals for recurring maintenance, repairs, and small projects
Participate in client presentations and follow-up meetings to secure new work
Qualification
Required
Understanding of electrical service work, materials, and terminology
Strong communication and customer-service skills
Ability to manage multiple accounts, service calls, and priorities simultaneously
Proficient in scheduling tools, CRM, or service management systems
Valid Texas driver's license and ability to travel locally for client visits
Preferred
5+ years of experience in account management, service coordination, or project support (electrical or construction industry preferred)
Benefits
Close knit, team-oriented work environment
Medical, Dental and Vision Insurance
401K
Bonus opportunities
PTO
Continuing Education Opportunities and Resources
Health insurance coverage, including dental and vision
401(k) plan available after 90 days of employment
Paid Time Off (PTO) in addition to sick leave days
Annual paid holidays amounting to 9 days
Access to ongoing educational resources and opportunities
Paths for career growth and training available
Company
Enterprise Electrical
Electrical Contractor, specializing in design-build projects.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase