Palisades Tahoe ยท 5 hours ago
IT Support Specialist
Olympic Valley, CA
Part-time
Onsite
Entry Level
$26/hr - $31/hr
1+ years expPalisades Tahoe is the largest ski resort in the Lake Tahoe region, and they are seeking an IT Support Specialist. The role involves providing technical assistance and support for the installation and maintenance of various computer systems and software, while ensuring excellent customer service to staff and vendors.
OutdoorsResortsSports
Responsibilities
Manage user support requests received via phone calls, emails and in person inquiries regarding problems with the resort POS systems, Windows and Mac client computers
Utilize the Freshservice system to track and resolve issues in a timely manner. Maintaining written documentation of issues and their resolutions
Troubleshoot a variety of hardware and software issues
Work closely with other IT Team members and tech support vendors to ensure timely and accurate resolution of user requests
Perform first level problem assistance and/or resolution of client issues or provide issue escalation to other IT Team members as necessary
Learn fundamental operations of commonly used software, hardware and other equipment. Daily responsibilities of software and hardware support include Microsoft Windows Client Operating System and the Office suite, RTP POS, Axess RFID gate controls, Apple and Android smartphones
Maintain a commitment to providing excellent customer service in a fast-paced and sometimes demanding environment
Configuring and installing new hardware and software systems as required
Onboard & offboarding users accounts via Cayosoft and other user-specific applications
Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved
Meet weekly and as needed with the resort IT Team to discuss trends of inquiries and collaboration on outstanding issues
Supplement and update existing IT technical documentation and procedures
Travel to worksites to solve issue as needed
Other duties as assigned
Qualification
Required
Applicants must be 18 years of age
Manage user support requests received via phone calls, emails and in person inquiries regarding problems with the resort POS systems, Windows and Mac client computers
Utilize the Freshservice system to track and resolve issues in a timely manner. Maintaining written documentation of issues and their resolutions
Troubleshoot a variety of hardware and software issues
Work closely with other IT Team members and tech support vendors to ensure timely and accurate resolution of user requests
Perform first level problem assistance and/or resolution of client issues or provide issue escalation to other IT Team members as necessary
Learn fundamental operations of commonly used software, hardware and other equipment. Daily responsibilities of software and hardware support include Microsoft Windows Client Operating System and the Office suite, RTP POS, Axess RFID gate controls, Apple and Android smartphones
Maintain a commitment to providing excellent customer service in a fast-paced and sometimes demanding environment
Configuring and installing new hardware and software systems as required
Onboard & offboarding users accounts via Cayosoft and other user-specific applications
Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved
Meet weekly and as needed with the resort IT Team to discuss trends of inquiries and collaboration on outstanding issues
Supplement and update existing IT technical documentation and procedures
Travel to worksites to solve issue as needed
Degree in Computer Science, IT or other related discipline, or at least 1+ years of experience working in a similar environment
Preferred
POS - point of sale experience, RTPOne (Resort Technology Partners), Mi9 Retail
Hotel property management software - Springer Miller Systems
Credit card terminal management - installation, troubleshooting, FreedomPay & Shift4
Teams, Sharepoint, OneDrive and other Microsoft software solutions
KACE Systems Management Appliance
Cayosoft Administrator
Bitlocker drive encryption
Crowdstrike anti-virus software
Solarwinds/Orion, Xymon - server and network monitoring tools
Benefits
Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
Healthcare options for both Seasonal & Year-Round employees
Generous discounts on outdoor gear, apparel, etc.
401(k) plan with generous company match
Free lift tickets, plus 50% off lift tickets
25%-50% discount at Food & Beverage locations at Palisades Tahoe
30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
Employee Assistance Program (EAP)
Company
Palisades Tahoe
Palisades Tahoe is a mountain resort that focuses on providing location, accessories, sporting events, and leisure activities.
1001-5000 employees
H1B Sponsorship
Palisades Tahoe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase