Fix Auto USA ยท 11 hours ago
Auto Body Collision Estimator (4 day work weeks)
Tucson, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expFix Auto USA is a company specializing in automotive repair services, and they are seeking a Collision Estimator / Service Advisor. The role involves greeting customers, providing accurate automotive repair estimates, and maintaining communication with insurance adjusters and customers to ensure high levels of satisfaction throughout the repair process.
AutomotiveConsultingCustomer ServiceManufacturingRetail
Responsibilities
Greet customers promptly and in a timely manner to accurately determine customer's needs while ensuring a high degree of customer service
Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair
Informs customers about repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair
Asks for the sale and/or attempts to schedule customers for repair to achieve a closing ratio of 75% (minimum) for all assigned work
Responsible for achieving 92% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery)
Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers
Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer
Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process
Inspects all completed repairs before delivering customer vehicles, explains warranty and Quality Control process with all customers
Attend daily release meetings
Other duties as assigned
Qualification
Required
2-5 years prior experience as a collision estimator or insurance appraiser
Prior damage analysis experience - hybrid and electric vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage
Experience with collision management systems (CCC)
Fluent using Mitchell or CCC-1 estimating software
Knowledge of Microsoft Office Software (Word, Excel, Outlook)
History of working independently without close supervision
Strong sales and negotiation skills
Post invoices in CCCOne as needed
Parts ordering (CCC, OPS, OEC, Parts Trader)
Utilize AdasThink or similar to identify Adas requirements
Utilize Alldata, Repair Logic and/or OEM sites for OEM repair procedures
Reliable and punctual
Ability to multi-task in a fast-paced work environment
Valid driver's license and insurable driving record
Must be able to work the following days and hours: Monday - Thursday (7:00 a.m. - 6:00 p.m.) or Tuesday - Friday (7:00 a.m. - 6:00 p.m.) and Rotating Fridays (7:00 a.m. - 6:00 p.m.)
Essential physical requirements include: Standing, sitting and walking, Performing repetitive motions, Lifting up to 25lbs
Preferred
I-CAR training or other industry training preferred
Benefits
Medical (Employer covers 50% of Teammate)
Dental
Vision
Life Insurance
AD&D
401k with Match
PTO
Paid training
CE classes
Recognition Program monthly and Quarterly
Company
Fix Auto USA
Based in San Diego, California, Fix Auto USA provides a platform which enables independent owner-operated collision repair facilities to achieve success in a consolidating marketplace.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Erick Bickett
Chaiman - Founder
Company data provided by crunchbase