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Bergen New Bridge Medical Center · 1 week ago

TECH II, FULL-TIME DAY SHIFT 25144

Paramus, NJ

Full-time

Onsite

Entry Level

2+ years exp

Bergen New Bridge Medical Center is dedicated to providing high-quality, compassionate care to its diverse community. They are seeking a Tech II to assist with hardware and software installations, support mobile devices, and troubleshoot telecommunications systems.

EventsHealth CareHospitalNon ProfitRehabilitation

Responsibilities

Hardware and software installations, replacements, upgrades

Support of mobile devices

Assist with remote connectivity; Virtual Private Network, remote desktop protocol, and Microsoft Outlook Web Access

Setup of end user systems, client profiles, domain access, file and print sharing, and Outlook

Understands and demonstrates a basic working knowledge of Windows 7 and 10 and Microsoft Office

Must be able to appropriately troubleshoot issues, coordinate resolution and communicate to end users

Administration of phone system MACs (move, adds and changes) for multiple locations

Control inventory through basic management of supplies and inventory for telephone equipment

Troubleshoot phone system issues and other communication-related hardware and applications

Install, test and terminate category 6 cable topologies and all cable installations for systems as required

Ensures all telecommunication systems are on the latest hardware/software release with updated/accurate data

Maintains and troubleshoots Telecommunications room and equipment housed in that space

Documents equipment, software, customer and system faults and failures daily

Effectively interface with the telecommunications vendors to resolve systems outages and deficiencies

Performs other duties as assigned to support the overall objectives of the department and organization

Qualification

Telecommunications knowledgeTroubleshooting abilitiesMicrosoft Windows proficiencyDesktop managementInternet security knowledgeComputer literacyEnglish proficiencyOrganizational skillsCommunication skillsInterpersonal skills

Required

Two years basic computer technician, help desk, network, and phone experience

Great troubleshooting abilities and attention to detail

Thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems

Desktop management

Proficient in Microsoft Windows and Office Suite

Good knowledge of internet security and data privacy principles

Strong administrative skills

Strong understanding of regulatory requirements for OPS

Good organizational skills

Good oral and written communication skills

Good interpersonal skills

Must be computer literate

Speaks, reads and writes English to the extent required by the position

Preferred

Healthcare related experience

Knowledge of Avaya Aura Communication platform, call accounting, SIP and SpectraLink, analog, digital and IP lines, telecommunications systems of any type and Healthcare Nurse Call Systems

High school graduate Bachelors Degree preferred or work-related experience equivalent