XPO · 7 hours ago
Customer Service Representative
Columbus, OH
Full-time
Onsite
Entry Level
$21.46/hr - $24.68/hr
2+ years expXPO is a top ten global provider of transportation services, and they are seeking a Customer Service Representative to assist customers with inquiries and manage documentation related to shipments. The role involves billing, resolving errors, and performing clerical duties in a dynamic environment.
LogisticsShipping Broker
Responsibilities
Bill shipments according to applicable tariffs and pricing agreements
Recognize and resolve documentation errors
Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
Process over, short and damaged freight and related documentation for customer resolution
Qualification
Required
2 years of customer service experience
Strong computer, typing and 10-key skills
Experience with Microsoft Office
Available to work a variety of shifts, including days, evenings, nights and weekends
Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
Preferred
Transportation experience
Excellent verbal and written communication skills
Benefits
Full health insurance benefits on day one
Life and disability insurance
Earn up to 13 days PTO your first year
9 paid company holidays
401(k) option with company match
Education assistance
Company
XPO
XPO is a provider of freight transportation and logistics services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$741M2017-07-17Post Ipo Equity· $666M
2012-06-14IPO
2011-09-01Post Ipo Equity· $75M
Leadership Team
Mario Harik
Chief Executive Officer
Jay Silberkleit
Chief Information Officer
Recent News
Investor's Business Daily
2025-12-17
2025-12-16
2025-12-15
Company data provided by crunchbase