Performant Healthcare, Inc. · 9 hours ago
Government Programs Director
Plantation, FL
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $160K/yr
8+ years expMachinify is a leading healthcare intelligence company, recently acquiring Performant Financial Corporation. The Government Programs Director is responsible for managing client relationships, overseeing project delivery, and ensuring customer satisfaction while driving financial growth and efficiency in healthcare services.
AnalyticsCustomer ServiceFinancial Services
Responsibilities
Build relational network within assigned accounts
Leads cross functional implementation teams
May mentor and train other Government Programs staff
Leverage relational network within assigned accounts to identify opportunities to expand Performant’s services footprint
Partner with sales executives to scope opportunity and develop sales discussions with the clients
Supports building definition of offerings for potential accounts as well as assigned account base
Shared responsibility for account financial growth targets
Conducts feasibility analysis as part of the sales and contracting process
Builds forecasting and growth plans for assigned accounts
Develops implementation strategy, plan and resource requirements for new accounts or projects
Establishes metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live
Ensure appropriate alignment of resources and efficiencies to protect and grow margins while delivering value to the customer
Responsible for delivery of results according to scope of existing contract
Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services
Understands customer needs and appropriately manages customer expectations
Conducts compliance reviews and takes initiative for recommendation and action to mitigate risks
Review and input to reporting and analytics for assigned accounts
Leverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports
Handles escalated problem solving and issue resolution
Has accountability for resolution of complex or escalated billing issues
Monitor overall account health and client satisfaction
Direct and supervise work of small direct and expanded cross-functional account support team
Sets clear expectations aligned with company and account strategy
Provides coaching, feedback and holds accountability for results and behaviors
Serves as positive role model and leads by example in alignment with company mission, vision, and values
Participate in developing a program management process based on project and client services best business practices and procedures
Develop and ensure quality delivery of Client Training curriculums
Development, adoption and maintenance of Issue Escalation procedures
Participates in vendor selection and management
Qualification
Required
Minimum 8-10 years senior professional level experience in corporate or healthcare management environment, including experience working with Government clients
Minimum 5-7 years of experience in corporate or healthcare management environment with direct management responsibility for teams of 5 or more
Minimum of 5 years of experience leading and directing large cross functional project teams
Bachelor's degree in business, finance, management, or related field
Requires exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities
Ability to deal well with ambiguity. Can effectively shift focus and priorities comfortably, can decide and act without having the total picture, comfortable handling risk and adversity
Applies excellent interpersonal skills both in one-on-one situations and in larger group meetings
Proven ability to work independently and in cross-functional teams, with Government customers and key stakeholders through collaboration, adapting and consulting
Possess ability to work in team environment where collaboration and the knowledge transfer process are critical for success
Ability to build strong relationships both internal and external to the organization
Exercises excellent judgment and possesses a keen attention to detail
Demonstrates initiative, creativity and innovation to drive excellent customer results and satisfaction
Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities
Ability to make good decisions and perform work independently to drive results given direction in the form of assigned goals objectives
Demonstrated ability to provide excellent service to diverse clients and maintain positive attitude in fast paced, dynamic environment
Able to solve complex problems, and resolve disagreements with informed, rational debate
Acts with confidence and achieves results
Builds credibility and trust
Mind-set of continuous improvement and adapts quickly to change
Strong computer application skills (Microsoft office suite, and others)
Experience in managing projects and programs with cross matrix teams
Ability to manage multiple projects simultaneously with exceptional organizational skills under pressure
Strong process, project and program management skills
Strong management skills in coaching, mentoring and training
Preferred
Certified coder, registered nurse, healthcare management or other medical field degree or certification for healthcare account focused positions
Benefits
Medical
Dental
Vision
HSA/FSA options
Life insurance coverage
401(k) savings plans
Family/parental leave
Paid holidays
Paid time off annually
Company
Performant Healthcare, Inc.
Billions of dollars are lost each year to waste, improper payments and unpaid debts.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$25MKey Investors
Wells Fargo
2023-11-07Post Ipo Debt· $25M
2012-08-10IPO
Leadership Team
Lisa Im
Chairperson of the Board
Recent News
2024-11-12
2024-11-06
Company data provided by crunchbase