Apply on Employer Site

Piping Rock Health Products · 1 week ago

Customer Service Associate- Bilingual Preferred

2110 Smithtown Ave., 2110 Smithtown Ave., Ronkonkoma, New York, United States of America

Full-time

Onsite

New Grad, Entry Level

$23.50/hr - $23.50/hr

Piping Rock Health Products is a global vitamin and supplement manufacturer committed to creating quality wellness products. The Customer Service Associate will provide comprehensive customer service by interacting with customers over the phone, assisting with orders, resolving issues, and managing customer inquiries.

FitnessHealth CareWellness

Responsibilities

Professionally handle incoming requests via phone from customers regarding orders, sales, products, problems, and billing

Promptly and thoroughly handle all issues and customer inquiries

Providing quality customer service to take care of our customers

Using web-based systems to process orders, complaints, and requests

Maintaining customer records by updating account information in the database

Retrieving messages and complete customer call backs

Various other customer service duties assigned by management

Qualification

Bilingual (English/Spanish)Customer service experiencePhone skillsWeb navigationOutstanding phone etiquetteGeneral computer skillsSoftware learning abilityProcess adherence