ChenMed · 12 hours ago
Atlanta Market Center Operations Director
Atlanta, GA
Full-time
Onsite
Lead/Staff, Director/Executive
$91K/yr - $130K/yr
5+ years expChenMed is a family-owned and physician-led organization transforming healthcare for seniors. The Atlanta Market Center Operations Director is responsible for overseeing the day-to-day operations of a medical center, focusing on performance, patient care, and team leadership to ensure service excellence and operational success.
Health CarePrimary and Urgent Care
Responsibilities
Owns and operates an average annual budget in excess of $20M for a medical center; staffing up to 30 employees and regularly servicing an average of less than 12,000 patients per year
Leads growth strategy for center around membership growth and community outreach
Leads people, coordinates and inspires the team and achieves results under challenging circumstances
Works comfortably with financial statements, and financial concepts, in a service organization
Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members)
Monitors office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner
Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions
Attends all growth related events
Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out
Addresses and resolves all customer-service or team member issues
Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records
Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership
Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and systems resolutions before increasing costs and complexity
Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center
Collaborates with the Leadership Team and Administrators in relation to strategic business planning
Demonstrates an astute sense of ownership; the successful Director, Center drives center success from all dimensions – people, finance, service, growth and outcomes, as if they owned the organization
Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed’s family of companies’ level of service exceeds all other healthcare providers
Performs other duties as assigned and modified at manager’s discretion
Conducts tours for prospective patients and ensures New Patient paperwork is completed and in chart
Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients
Reviews reports to ensure target metrics are achieved and processes are being followed
Ensures co-pays are compliantly collected and cash is reconciled and deposited
Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc
Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files
Monitors transportation and housekeeping activities
Monitors and/or alters team member work schedules, including approval of overtime or vacations
Qualification
Required
BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
Highly developed business acumen and acuity
Dynamic individual with outgoing, energetic, and collaborative personality
Possesses the knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $20M in annual revenue
Introductory knowledge and understanding of and experience with full risk management contracts
Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals
Analytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and data
Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking
Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels
Strategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancements
Openness to learning with a curiosity about the ChenMed Way and willingness to adapt to our innovative approach to improving health outcomes
Capability to effectively communicate with employees, patients, and other individuals in a professional and courteous manner
Keen ability to manage multiple projects and processes and work effectively with other team members
Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 20% of the time
Spoken and written fluency in English
This position requires use and exercise of independent judgment
Benefits
Great compensation
Comprehensive benefits
Career development and advancement opportunities
Great work-life balance
Company
ChenMed
ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.
1001-5000 employees
H1B Sponsorship
ChenMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (13)
2022 (26)
2021 (31)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Christopher Chen, MD
Chief Executive Officer
Michael Redmond
Chief Financial Officer
Recent News
2025-06-27
Google Patent
2025-05-05
Company data provided by crunchbase