Accorded · 1 week ago
Technical Product Operations Manager
Accorded is a company focused on transforming raw healthcare data into innovative solutions. They are seeking a Technical Product Operations Manager to oversee the Data Platform team, driving automation, feature expansion, and scalability while collaborating with various departments and customers.
Computer Software
Responsibilities
Own and evolve the team’s operating framework - Jira workflows, prioritization, capacity planning, QA checkpoints, and release processes
Take extreme ownership of integrations and customer data runs, ensuring predictable, high-quality delivery while maintaining visibility into capacity, blockers, and priorities across Product, Engineering, and Customer Solutions
Continuously look for ways to simplify how the team plans, builds, and releases work
Partner closely with Customer Solutions during onboarding and implementation to schedule work, validate data fit, troubleshoot data issues, and ensure smooth delivery
You will be the product manager for our data platform - from inbound data automation through the Core Data Model (CDM)
Expand and standardize inbound data capabilities: increase the range of supported formats and build reusable ingestion patterns
Enhance the CDM to support new Acumen and tech-enabled services use cases
Build and maintain a roadmap and backlog for data platform evolution - prioritizing automation, scalability, and interoperability
Be the voice of the data in Acumen: ensure customer data fits effectively into the Accorded platform while maintaining product scalability and standards
Work directly with customers to understand their data sources, structures, and business context - guiding how to align them with the CDM and Acumen outputs and translate that into internal requirements and guidance
Enable our customers to achieve maximum value from the platform in a scalable way
Be the champion of automation - building a living backlog of process and tooling improvements across ingestion, validation, and delivery workflows
Identify opportunities to inject AI into our manual workflows to reduce manual touchpoints, catch errors early, and improve reliability across workflows
Qualification
Required
3-5 years of experience in product management, technical program/operations management, or data solutions engineering
Strong technical fluency in data systems (SQL, data pipelines, BigQuery, dbt, Airflow)
Experience with healthcare data (claims, enrollment, encounters, clinical data)
Proven track record of driving automation and process optimization in data-heavy environments
Excellent communication and systems-thinking skills