PNC · 9 hours ago
Business Center Assisstant Branch Manager
Alexandria, VA
Full-time
Onsite
Mid Level
3+ years expPNC is a company that values its people as its greatest differentiator and competitive advantage. The Business Center Assistant Branch Manager will oversee branch operations, build a high-performing team, and drive revenue through client interactions while ensuring compliance with regulations and fostering a positive work environment.
BankingFinanceFinancial Services
No H1B
Responsibilities
Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines
Manages service and operational aspects of a Branch & Business Center branch
Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members
Leads through influence and impacts a broad range of eco-system partners in an omni channel environment
Drives revenue and loyalty through proactive interactions with clients
Influences a range of eco-system partners in an omni channel environment
Manages, coaches and executes a proactive client experience within an omni channel environment
Provides solutions and advice to improve client financial well-being
Leads effective problem resolution
Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships
Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households
Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty
Drives the employee engagement experience
Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures
Coaches employees to achieve performance and activity expectations
Leads the performance management process for direct reports
Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements
Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures
Exercises sound decision making to identify and mitigate potential risk
Manages operational, human capital, reputational and business risk through adherence to established policies and procedures
Qualification
Required
3+ years of related experience
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to assess and effectively manage all of the risks associated with business objectives and activities
Ability to cultivate diverse teams and inclusive workplaces
Ability to role model values with transparency and courage
Ability to drive change and innovation
Takes personal ownership to deliver results
Ability to empower and trust others in decision making
Ability to raise the bar with every talent decision and guide the achievement of all employees and customers
Preferred
Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Decision Making and Critical Thinking
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management
Selling
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
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