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Casa de Amparo · 1 week ago

Transitional Living Program Manager

MAIN OFFICE CKC ADMIN - San Marcos, CA 92069

Full-time

Onsite

Mid, Senior Level

$72K/yr - $82K/yr

3+ years exp

Casa de Amparo is a nonprofit organization that is seeking a Transitional Living Program Manager to lead their new Transitional Living Program. The Program Manager will provide oversight and coordination of services for at-risk youth, ensuring a safe and trauma-informed environment while managing staff and program operations.

Health CareMedicalNon Profit

Responsibilities

Collaborates with the Director of Transitional Housing to oversee program implementation and continuous quality improvement

Provides daily operational leadership to ensure a safe, stable, youth-centered, and trauma-informed program environment

Ensures adherence to RHY Rule (45 CFR §1351), RHY-HMIS data elements, and federal performance standards related to youth safety, access, youth choice, and aftercare

Oversees individualized case management services for all program participants

Monitors caseload distribution, quality of service plans, and progress toward outcomes including housing stability, employment, education, and life skill development

Implements PYD and trauma-informed practices across all program components

Coordinates referrals, intakes, assessments, and eligibility determinations using approved tools, including the Casey Life Skills Assessment (CLSA)

Develops, reviews, and monitors individualized service plans focused on housing stability, education, employment, health, and independent living skills

Facilitates or oversees life skills, financial literacy, and wellness programming, and coordinates youth participation in job readiness and educational services

Ensures youth access to on-site and community-based health, mental health, and behavioral health services through Casa de Amparo’s continuum of care and external community partners

Oversees transition planning and aftercare services to support successful exits to safe and stable housing

Supports outreach and engagement activities in collaboration with the Intake/Outreach Coordinator

Ensures timely, accurate, and complete documentation, including data quality checks and compliance with RHY-HMIS reporting timelines

Provides on-call crisis support on a rotational schedule as determined by the Director of Transitional Housing

Manages program operations within approved budgets and funding requirements

Ensures timely submission of all required reports, including monthly, quarterly, and annual data and narrative reports

Monitors fiscal activity, purchasing, and expenditure compliance in coordination with leadership

Supports internal audits, external monitoring, and funder site reviews

Provides direct supervision to assigned staff, including case managers, youth specialists, and/or outreach personnel, as applicable

Promotes collaboration, professional development, and accountability among staff

Conducts regular supervision, coaching, training, and performance evaluations

Ensures staff compliance with trauma-informed care principles, documentation standards, and program safety requirements

Coordinates with the Training Manager and leadership team to support onboarding, ongoing training, and required annual refreshers

Ensures compliance with all licensing, contractual, accreditation, and federal RHY program requirements

Oversees data integrity, quality assurance reviews, and corrective action planning as needed

Ensures facility safety, maintenance, and health and safety compliance in coordination with the Facilities Director

Maintains confidentiality and compliance with HIPAA, FERPA, and data privacy regulations

Collaborates with internal departments, including Enhanced Care Management and Outpatient Service, to ensure integrated and wraparound service delivery across Casa de Amparo’s continuum of services

Strengthens partnerships with community organizations, housing providers, educational institutions, behavioral health providers, and law enforcement partners, as required by outreach and engagement funding sources

Represents Casa de Amparo at community meetings, coalitions, Continuum of Care (CoC) workgroups, RHY grantee meetings, federal technical assistance sessions, and conferences, as appropriate

Promotes the Transitional Living Program through outreach, presentations, and community education activities

Qualification

Trauma-informed carePositive Youth DevelopmentCase managementNon-profit program operationsMicrosoft Office SuiteCPR certificationPediatric First Aid certificationLeadership skillsInterpersonal skillsCommunication skillsOrganizational skillsTime-management skills

Required

Demonstrated knowledge of trauma-informed care, Positive Youth Development (PYD), and case management best practices

Experience in non-profit program operations and supervision, preferably within government-funded or federally monitored programs

Strong leadership, interpersonal, and communication skills

Excellent organizational and time-management skills; ability to manage multiple priorities and deadlines

Proficiency in Microsoft Office Suite

Physical ability to observe, engage, and support youth in daily activities, including lifting up to 50 lbs., walking stairs, crouching, and participating in program activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Must maintain a valid California driver's license, an insurable DMV record, and the ability to pass required physical examination, TB test, and drug screening

Must maintain CPR/Pediatric First Aid certification

Ability to work a flexible schedule, including evenings and participation in an on-call rotation

If providing social work supervision, must meet applicable CCL Title 22 education and experience requirements for supervisory personnel

Preferred

Bachelor's degree in behavioral science, social work, psychology, counseling, or a related field, plus a minimum of three (3) years of experience working with transition-age youth (TAY), homeless services, social services, or youth transitional housing

Experience with HMIS and RHY-HMIS data systems preferred