Children's Health · 5 hours ago
Customer Support Analyst I
United States
Full-time
Remote
Entry Level
2+ years expChildren's Health is dedicated to improving children's health and well-being. The Customer Support Analyst I is responsible for providing telephone and on-site support, troubleshooting customer issues related to a wide range of applications, and ensuring compliance with security policies.
AssociationHealth CareHospitalMedical
Responsibilities
Answer telephone calls and/or provide on-site support for users relating to software, hardware and network issues; investigate nature and scope of problem by asking relevant questions and analyzing the facts to determine appropriate solutions. Appropriately document interactions in the call tracking system
Identify, assess and resolve problems through research, vendor contact or contact with other department staff; analyze software, hardware and network functionality to assist in troubleshooting user issues; perform data security and account management
Perform data center monitoring activities including incident identification, resolution analysis, and escalations as appropriate
Identify process inefficiencies and improvements. Work with team members to develop improved processes, working with other teams as needed to ensure excellence in customer support and issue resolution
Maintain a log of calls and enter calls into the call tracking database; develop standard and ad-hoc reports from the call tracking database for management use; ensure user inquiries and issues are assigned to the appropriate staff; follow-up with callers to ensure that problems have been resolved
Maintain technical expertise for all approved and installed applications in order to support user community through participation in educational programs, current literature, in-service meetings, workshops or other methods
Complete special projects and other duties as assigned
Qualification
Required
At least 2 years' Service Desk, Desktop Support, or related technical experience
High school diploma or equivalent
Preferred
Healthcare industry experience
Two-year associate's degree or equivalent experience
Benefits
Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement
Company
Children's Health
Children's Health care specialized children's all health related issue and solve instantly.
5001-10000 employees
H1B Sponsorship
Children's Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (3)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$22.4MKey Investors
Communities Foundation of TexasHyundai Hope On Wheels
2025-06-26Grant· $3M
2024-08-28Grant· $0.4M
2013-12-02Grant· $19M
Leadership Team
Thomas Burt
SVP, Total Rewards and HR Operations
Recent News
Dallas Innovates
2025-11-06
2025-11-05
Company data provided by crunchbase