R1 RCM ยท 9 hours ago
US-Client Services Spec
United States
Full-time
Remote
Entry Level
$42K/yr - $53K/yr
1+ years expR1 RCM is a leading provider of technology-driven solutions aimed at transforming patient experiences and improving financial performance for healthcare institutions. The Client Services Specialist will provide technical support for R1 applications, troubleshoot issues, and ensure customer satisfaction while managing support tickets and documentation.
Health CareHospitalInformation TechnologyInfrastructureMedical
Responsibilities
Resolve a queue of tickets submitted to Application Support by internal and external stakeholders
Demonstrate advanced troubleshooting skills, logical analysis/research skills and complex problem resolution skills to effectively present issues with potential solutions or logical steps in resolving issues
Write user stories with accurate acceptance criteria that will be used by development, to ensure that the stakeholder concern is effectively captured and addressed by the product owner
Ensure responses to all support tickets, both internal and external, meet or exceed Service Level Agreements (SLA)
Perform root cause analysis and investigation into incidents while maintaining ownership from first contact to ticket resolution
Manage application configuration to ensure optimal levels of function, cybersecurity, and performance
Create and maintain Standard Operating Procedure documentation
Qualification
Required
1+ years of customer service experience
Proven experience in working with at least one reporting based product (MS Excel, MS Power BI, Tableau, etc.)
Proficient in Microsoft Word, Excel, Outlook, PowerPoint
Excellent verbal and written communication skills
Preferred
Strong attention to detail and organization skills
Ability to test, analyze, troubleshoot and isolate complex problems
Experience working in a remote environment with a ticket-based system (Jira, Azure DevOps, ServiceNow, Salesforce)
Service-oriented with demonstrated ability to maintain high levels of customer satisfaction
Benefits
Competitive benefits package
Company
R1 RCM
R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
10001+ employees
H1B Sponsorship
R1 RCM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired
Leadership Team
Joseph Flanagan
CEO
Estelle Barnes
EVP, Enterprise Customer Engagement
Recent News
Columbia West
2025-12-13
Precedence Research
2025-11-24
Precedence Research
2025-10-31
Company data provided by crunchbase