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NEOGOV · 15 hours ago

Sheriff Dispatcher III

Merced County Sheriffs Department 2584 W. Sandy Mush Rd. or 700 W 22nd St., CA

Full-time

Onsite

Mid, Senior Level

$62K/yr - $76K/yr

3+ years exp

NEOGOV is seeking a Sheriff Dispatcher III to join the Merced County Sheriff's Department. The role involves coordinating training for Dispatch staff, overseeing daily operations, and responding to emergency calls while ensuring effective communication between various agencies.

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Responsibilities

Coordinate and provide training to Dispatch staff using department policy and procedure manuals and training materials

Participate in the maintenance of job aids and reference materials for Dispatch staff

Provide technical assistance to Dispatch staff as needed

Act in the absence of, or on behalf of the Supervising Sheriff Dispatcher; exercise delegated authority to ensure oversight of daily shift coverage, employee breaks, sick calls, coordinating disasters, and other higher-level responsibility duties as assigned

Receive and dispose of routine and emergency telephone, voice radio and teletype messages

Accurately receive and respond to 9-1-1 emergencies, rout personnel and equipment to requests for medical aid, fires, rescues and accidents within the Sheriff's department and allied agencies

In emergency situations, secure and record information as to exact location and use voice radio to notify necessary patrol and officers on duty

Monitor and maintain radio contact with other local, State and Federal agencies

Operate a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports

Operate computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidents or emergency reports and action taken

Occasionally perform clerical tasks involving typing/word processing

Operates TDD (Telecommunication Device for Deaf)

Coordinate and provide training to Dispatch staff using department policy and procedure manuals and training materials

Act in a lead capacity, including but not limited to exercising delegated authority to ensure oversight of daily operations in Dispatch

Operate a personal computer and other modern office equipment

Monitor multiple computer screens simultaneously

Type accurately at a minimum speed of 30 words per minute

Operate telephone and 9-1-1 communication equipment, voice radio and a computer-aided dispatch system to process and document telephone calls from the general public and public agencies requesting public safety information and services

Dispatch, direct, and coordinate communication between appropriate agencies, local government field units and individuals engaged in non-emergency situations

Monitor non-emergency radio traffic

Communicate effectively with others in person and over the telephone

Analyze data, interpret directions, procedures, and regulations, and develop appropriate responses

Perform job duties under stressful conditions and respond appropriately to situations

Maintain confidential information in accordance with legal standards and/or County regulations

Frequent use of depth perception, peripheral vision, and color perception

Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects

Frequent use of hand-eye coordination

Frequent use of data entry device including repetitive hand and arm motion

Occasionally lift and carry up to 40 pounds

Normal dexterity, frequent holding and grasping

Sit or stand or walk for long periods of time

Regular attendance is an essential function

Work shifts including nights, weekends, and holidays

Fulfill on-call responsibility, and work overtime as required

Qualification

California P.O.S.T Certification911 Communication EquipmentComputer-Aided Dispatch SystemRadio OperationsData EntryTrainingGeography KnowledgeClerical SkillsLeadershipEffective Communication

Required

High school diploma or equivalent

Three years of experience performing radio, CAD, 911, and teletype operations in one or more various emergency services such as law enforcement, fire, emergency medical services (EMS), coroner department, hospital, clinical setting, or courts including two years of experience performing the duties equivalent to a Sheriff Dispatcher II

Possession of Certification of Completion of a Basic California P.O.S.T Public Safety Dispatch Course

Coordinate and provide training to Dispatch staff using department policy and procedure manuals and training materials

Participate in the maintenance of job aids and reference materials for Dispatch staff

Provide technical assistance to Dispatch staff as needed

Receive and dispose of routine and emergency telephone, voice radio and teletype messages

Accurately receive and respond to 9-1-1 emergencies, rout personnel and equipment to requests for medical aid, fires, rescues and accidents within the Sheriff's department and allied agencies

In emergency situations, secure and record information as to exact location and use voice radio to notify necessary patrol and officers on duty

Monitor and maintain radio contact with other local, State and Federal agencies

Operate a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports

Operate computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidents or emergency reports and action taken

Occasionally perform clerical tasks involving typing/word processing

Operates TDD (Telecommunication Device for Deaf)

Operate a personal computer and other modern office equipment

Monitor multiple computer screens simultaneously

Type accurately at a minimum speed of 30 words per minute

Dispatch, direct, and coordinate communication between appropriate agencies, local government field units and individuals engaged in non-emergency situations

Monitor non-emergency radio traffic

Communicate effectively with others in person and over the telephone

Analyze data, interpret directions, procedures, and regulations, and develop appropriate responses

Perform job duties under stressful conditions and respond appropriately to situations

Maintain confidential information in accordance with legal standards and/or County regulations

Frequent use of depth perception, peripheral vision, and color perception

Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects

Frequent use of hand-eye coordination

Frequent use of data entry device including repetitive hand and arm motion

Occasionally lift and carry up to 40 pounds

Normal dexterity, frequent holding and grasping

Sit or stand or walk for long periods of time

Regular attendance is an essential function

Work shifts including nights, weekends, and holidays

Fulfill on-call responsibility, and work overtime as required

Basic principles of training and leadership

General geography of the County including major streets, highways, rivers, and landmarks

Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment

Department organizational structure, personnel equipment, and law enforcement procedures

Provide direction and guidance in a lead capacity

Orient and train Dispatch staff; provide feedback and input regarding trainee progress

Departmental organization, personnel equipment, and law enforcement procedures

Act in the absence of the Supervisor, including exercising delegated authority to ensure oversight of daily operations in Dispatch

Perform duties with powers of observation, memory, logical reasoning, and judgment

Work under stressful conditions in a fast-paced environment and exercise good judgment in emergency situations

Keep records and prepare reports

Deal courteously but firmly with public and with department personnel

Input data and utilize a computer aided dispatch system quickly and accurately

Perform a variety of clerical tasks such as typing, filing, record keeping, and report writing

Speak clearly and listen attentively

Understand and carry out written and oral instructions

Benefits

UNIFORM ALLOWANCE $30.00 paid Bi-weekly.

10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours).

0.0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.

Twelve paid holidays annually plus one optional holiday.

Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way.

Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units.

Dental Insurance - Delta Dental County pays 100% of the premium for employees and 50% for dependent(s)

Vision Insurance - VSP County pays 100% of the premium for employees and 50% for dependent(s)

State Disability Insurance (SDI) Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period.

County-paid Life and Accidental Death & Dismemberment Insurance Represented Employees $10,000

The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable.

The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security. The applicable benefit formula is dependent upon your hire date with an MCERA employer; your pension amount will be determined by your age, years of service and final compensation amount.

Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services.

The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.