Lake Worth Beach · 10 hours ago
CUSTOMER SERVICE REP
City of Lake Worth Beach Florida, Lake Worth, FL, US
Full-time
Onsite
Mid Level
$18.41/hr - $18.41/hr
3+ years expLake Worth Beach is seeking a Customer Service Representative for their Utilities Building. The role involves handling customer inquiries, payments, and complaints with professionalism to ensure effective resolution.
Government Administration
Responsibilities
Receive, answer, resolve and process inquiries and issues from customers, contractors and other city departments by telephone, email, fax, or in person
Use computerized systems for information gathering, data resources, creating service requests, troubleshooting, etc
Research and verify Utility customer account information to provide information regarding services, products, billing, etc
Process and balance utility payment batches for payments received through mail and drop boxes to proper accounts
Accept and process new service applications, as well as service terminations and transfer requests
The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position
Qualification
Required
Graduation from High School or equivalent
3 years' experience in a customer service office position performing the above skills and knowledge
Ability to communicate effectively with supervisors, team members, other departments and the public, with customer service and professional demeanor
Ability to communicate verbally and in writing in a concise, clear and professional manner
Ability to learn new/revised processes quickly and follow instructions to ensure completion of assignments with accuracy and minimal supervision
Ability to use multiple systems/applications simultaneously to complete assignments effectively and efficiently (Microsoft Office, Naviline, PayNearMe, Paymentus, Tantalus, etc)
Ability to adapt to changing assignments, procedures, etc., quickly and willingly to assist customers and team members
Ability to stay updated on office guidelines, safety procedures, and all daily changes
Maintain strong attention to details, ensuring accurate completion of assignments and minimal repetition of customer requests
Ability to deal with difficult situations/customers and conflict using de-escalation, empathy and knowledge
Demonstrate knowledge of utilities (electric and water) needed to assist customers
Knowledge of office equipment to use effectively and safely
High productivity with accuracy in a busy environment with multiple interruptions by using prioritization skills
Completion of the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment
Preferred
Bilingual a plus or preferred
Benefits
Vacation and Sick Leave Accruals
13 Paid Holidays
3 Floating Holidays
City of Lake Worth Beach Medical Benefits that include Life Insurance, Dental and Vision coverage
Retirement Plan
Company
Lake Worth Beach
Lake Worth Beach is a coastal city of 7 square miles, located in Palm Beach County, Florida.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase