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The Dollywood Company · 10 hours ago

Front Desk Host - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Mountain City, TN

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The Dollywood Company is a hospitality organization focused on creating memorable experiences in their resorts located in the Great Smoky Mountains of East Tennessee. They are seeking a Front Desk Host who will embody their mission of hospitality while ensuring guest satisfaction and operational success. The role involves welcoming guests, managing check-ins and check-outs, and maintaining a positive atmosphere at the front desk.

Amusement Park and ArcadeHospitalityResorts

H1B Sponsor Likely

Responsibilities

Welcomes guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay

Enters data into computer, including some minor accounting functions

Registers guests in and out of the conference center/resort

Establishes and secures proper guest credit. Handles any billing questions and inquiries

Utilizes customer service skills to help solve guest-related problems within scope of authority

Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly

Makes hospitality calls for new arrivals nightly

Performs all accounting duties including posting charges, account settlements, and shift closing

Maintains the front lobby area, ensuring cleanliness at all times

Coordinates guest recreation as needed. Assists Conference Planning staff as needed

Maintains accurate daily event information

Maintains daily posting of event sheet

Maintains supply of informational brochures, flyers, and maps

Maintains current knowledge of events in the area, points of interest, and services in the area

Comprehensive knowledge to the park hours and special events

Qualification

Front desk experienceCustomer service skillsBasic computer knowledgeHospitality environment experienceEffective communicationProblem solvingConflict managementInterpersonal skillsTeamworkFlexibility

Required

At least six (6) months directly related front desk experience required

High school diploma or equivalent

Must be at least 18 years of age

Must be able to successfully pass a background check and drug screen

Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must be able to be productive in a fast-paced, dynamic environment

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to add, subtract, multiply and divide with accuracy

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Able to comprehend instructions and retain information

Able to be flexible to handle frequent changes in priorities

Able to communicate effectively using standard English grammar and punctuation

Able to tolerate various temperatures while working outdoors

Able to meet the physical demands of the job

Able to lift at least 25 lbs

Able to stand majority of the shift

Preferred

Basic computer knowledge and usage preferred

Previous experience in a hospitality environment strongly preferred

Company

The Dollywood Company

Dollywood is world's best theme park, delivering a world class experience where families can make memories and will cherish forever.

Founded in 1985

Valley Forge, Pennsylvania, USA

1001-5000 employees

https://www.dollywood.com/

H1B Sponsorship

The Dollywood Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (2)