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ChenMed · 5 hours ago

Lead, Care Coordinator

Chicago, IL

Full-time

Onsite

Senior Level

$20.20/hr - $28.83/hr

ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Lead Care Coordinator is responsible for managing patient referrals, ensuring smooth operations within the healthcare team, and providing exceptional customer service to patients and healthcare providers.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Coordinates patient referrals with specialists and/or hospitals, completes referral requests and transmits medical records and correspondence via mail and/or secured fax or email

Trains new Care Coordinators and assists with training on new processes with direction from Referral Manager

Manages approval flows and follows up with approvers who do not respond within a 24 hours period

Communicates responses to Referral team

Provides coverage for Care Coordinators when calls-ins, PTO or unavailable and/or in times of high patient volume

Serves as a backup to the Referral Manager when unavailable

Assists Care Coordinators on complicated referrals

Assists with orders, as needed, per Referral Manager. Coordinates surgical procedures with Tier 1, 2 & 3 providers. Assists Skilled Nursing Facility (SNF) team with follow-up on orders

Coordinates and processes patient referrals to completion with precision, detail and accuracy

Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days

Orders have been approved (when needed)

Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc

Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing)

Completes orders with proper documentation on where patient is scheduled and how patient was notified

Referrals have been sent to specialist office & confirmed receipt

Provides extraordinary customer service to all internal and external customers, including, but not limited to: patients colleagues, physicians, etc. at all times. Establishes and maintains relationships with service providers and clinicians

Ensures assigned tasks are completed precisely and accurately

Ensures Preferred Provider List is used accurately and effectively. Collaborates with referral management to ensure specialist network is adequate for the geography and escalates accordingly when network adequacy impacts access to care

Performs other related duties as assigned

Qualification

Medical terminology knowledgeCPTHCPCSICD codingMicrosoft Office SuiteDetail-orientedExceptional organizational skillsCustomer serviceMulti-taskingFluency in EnglishTeam-oriented

Required

An inept understanding of the company's patient population, including the complexities of Medicare programs to patients in the current healthcare marketplace

Detail-oriented with the ability to multi-task. Must be open to cross-functionally training in referrals and back office duties

Able to exercise proper phone etiquette with the ability to navigate proficiently through computer software systems

Team-oriented with the ability to work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner

Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software

Ability and willingness to travel locally within the market up to 10% of the time

Spoken and written fluency in English

Preferred

Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred

Bilingual a plus

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)