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Northwest Center · 2 hours ago

Corporate Receptionist

Herndon, VA

Full-time

Onsite

Entry Level

$21.59/hr - $25.70/hr

1+ years exp

Northwest Center is a non-profit organization advocating for individuals with disabilities, and they are seeking a Corporate Receptionist to provide exceptional customer service at the Amazon HQ2 campuses. The role involves greeting visitors, managing administrative tasks, and ensuring a welcoming environment for employees and guests.

Non Profit

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Opening and closing support service locations, ensuring the lobby is clean and organized

Greeting all employees and visitors with a friendly, warm, professional and courteous manner

Issuing the appropriate Visitor Badge for on-site visitors, while determining the nature of their visit and notifying the appropriate person

Offering services to guests including, but not limited to, stowing luggage and coats, issuing loaner badges and making transportation reservations as requested

Assisting Amazon’s recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated

Directing new hires and temporary employees to the Security Badge Office to get employee badging

Answering incoming calls, determining caller’s needs, and transferring to the appropriate person or department

Subscribing to reception email lists and responding to all email in a timely manner

Following proper procedures to hang and maintain customer posters in all buildings

Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation

Distributing assets for Amazon employees and updating the associated logs, including but not limited to, keys, access cards, and parking items

Distributing Amazon paychecks making sure employee’s sign the paycheck log and verifying with your signature or initials

Maintaining appropriate levels of reception forms and supplies, including reporting to your supervisor when supplies need to be ordered

Assisting employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location

Creating a remedy ticket for any facility issues brought to your attention

Calling security as needed for assistance and following proper escalation procedures

Assisting with daily set-up and/or tear down of stand, including occasional decorations

Unloading bananas from boxes into crates, keeping the stand full and plentiful, and sorting any bruised or damaged bananas out

Tracking daily metrics in tracking software, comments, general inquiries, and public response

Qualification

Customer service experienceCommunication skillsConflict resolutionCritical thinkingProblem-solvingAdministrative supportPrioritize tasksUnderstanding policies

Required

One (1+) years of experience in customer service, call center, or administrative support

Proof of U.S. Citizenship is required. Some buildings may qualify as Sensitive Compartmented Information Facility (SCIF) and may require U.S. citizenship for background checks

Excellent customer service skills and the ability to prioritize tasks

Strong communication skills and ability to effectively deescalate situations with dissatisfied customers

Strong conflict resolution, critical thinking, and problem-solving skills

Ability to understand, interpret, and follow Northwest Center (NWC) and Amazon's Policies and Procedures

Ability to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds

Ability to move consistently within a 1.5 radius is required

Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment's notice and occasional evening and weekend shifts