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Washington State Department of Social and Health Services · 21 hours ago

DSHS ESA Public Benefits Specialist 1-3

Bremerton, WA

Full-time

Onsite

Entry Level

$4,428/mo - $5,812/mo

4+ years exp

Washington State Department of Social and Health Services is looking for a Public Benefits Specialist to join their Economic Services Administration's Community Service Division. This role involves helping individuals apply for public assistance services, determining eligibility through interviews, and processing applications for various benefit programs.

GovernmentHealth CareSocial Assistance

Responsibilities

Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs

Conduct intensive interviews and independently determine eligibility

Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances

Process all applications and case actions in accordance with federal and state requirements based on household income and size

Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

Qualification

Financial eligibility determinationCustomer service experienceComputer programs proficiencyInterviewing skillsAnalytical skillsMultitaskingEffective communication

Required

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience)

One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs

Preferred

Thrives in a standardized work setting

Is able to learn and utilize various computer programs

Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone

Can work with complex technical regulations and procedures and analyze complex situations

Refrains from personal bias when determining eligibility

Prioritizes and performs multiple tasks in a busy office with numerous interruptions