eGain Corporation · 7 hours ago
Director, Platform Engineering
Sunnyvale, CA
Full-time
Onsite
Director/Executive
$250K/yr - $250K/yr
10+ years expeGain Corporation is the leader in AI knowledge management solutions for enterprises, seeking a Director of Platform Engineering to architect and lead the development of their AI knowledge management platform. The role involves building scalable systems, leading a team of engineers, and ensuring the platform meets the demands of sophisticated organizations.
AnalyticsEnterprise SoftwareInformation TechnologyInsurTechSoftware
Responsibilities
Lead the design and evolution of eGain’s core platform architecture, ensuring scalability, reliability, and performance at enterprise scale
Drive the technical strategy for platform services including data storage, compute infrastructure, security, and multi-tenancy
Build and mentor a high-performing team of platform engineers who are passionate about solving complex technical challenges
Establish engineering excellence through best practices in system design, code quality, testing, and documentation
Partner with product leadership to translate business requirements into scalable platform capabilities
Own the technical roadmap for platform modernization, including cloud-native architectures and infrastructure-as-code
Champion developer productivity by creating internal tools, APIs, and services that accelerate application development
Ensure platform compliance with enterprise security, privacy, and regulatory requirements
Qualification
Required
10+ years of software engineering experience with 5+ years in engineering leadership roles
Master's in Computer Science or a related field from a top-tier US university
Deep expertise in distributed systems, microservices architecture, and cloud platforms (AWS, Azure, or GCP)
Proven track record of building and scaling platforms that support mission-critical enterprise applications
Strong technical foundation in modern platform technologies including containers, orchestration (Kubernetes), and infrastructure automation
Experience with data-intensive applications and managing platform performance at scale
Excellent communication skills with ability to articulate complex technical concepts to diverse audiences
Demonstrated success in building and developing high-performing engineering teams
Passion for engineering excellence and continuous improvement
Benefits
Stock options.
Company
eGain Corporation
eGain Corporation is a provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers.
501-1000 employees
H1B Sponsorship
eGain Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (7)
2022 (12)
2021 (14)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$103.17M2000-08-09Post Ipo Equity· $88.5M
1999-09-23IPO
1999-07-01Series Unknown· $5.22M
Leadership Team
John Copeland
Vice President of Marketing
E
Eric Smit
C.F.O.
Recent News
2025-12-19
2025-11-14
Company data provided by crunchbase