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AAA Washington · 3 hours ago

Senior Manager of Human Resources

Bellevue, WA

Full-time

Hybrid

Senior Level

$121K/yr - $145K/yr

6+ years exp

AAA Washington is committed to serving its members with integrity, innovation, and care. The Senior HR Manager is responsible for leading and implementing effective HR practices, overseeing project planning initiatives, and ensuring the HR team supports organizational success.

Consumer Services

Responsibilities

Provide leadership and direction to HR by designing workflows, developing policies, and ensuring the foundational framework is compliant in all functional areas so that the HR function supports business needs and fosters a positive employee experience

Ensure HR policies, procedures, and practices are legally compliant, consistently applied, and effectively communicated in order to foster a transparent, fair, and legally sound workplace environment that builds trust and reduces liability

Manage total compensation, job design, and benefit programs, ensuring alignment with business goals, employee needs, and compliance requirements in order to attract and retain top talent

Oversee employee relations activities and creates, updates, and enforces HR policies and procedures that comply with all applicable laws and regulations to maintain positive employee relations and ensure a respectful, compliant workplace culture

Serve as a point of contact for employees and vendors

Respond to inquiries professionally and resolve issues with accountability and empathy

Escalate complex issues appropriately while maintaining ownership

Follow established processes while identifying opportunities for improvement

Maintain accurate documentation and records

Partner with team members and leaders to support department goals

Contribute to key performance metrics, service levels, and operational plans

Demonstrate behaviors aligned with AAA Washingon’s vision, mission, and values

Foster a respectful, collaborative, and inclusive work environment

Consistent delivery of accurate, high-quality work

Positive feedback from customers and internal partners

Strong performance against KPIs and service expectations

Effective collaboration and communication

Demonstrated reliability, accountability, and professionalism

Qualification

HR managementEmployee relationsCompensationBenefitsHRISHR principlesLeadership experienceCommunication skillsAttention to detailCollaborationProblem-solving

Required

Bachelor's degree (BA) in business, human resources, or related field or equivalent experience

6+ years' experience in Human Resources management in all functional areas including employee relations, performance management, retention, talent acquisition, compensation and benefits, and analytics

5+ years' experience in leadership or management role

Strong verbal and written communication skills

High attention to detail and accuracy

Comprehensive understanding of HR principles, practices, and employment laws

Ability to build HR practices through identification and discovery

Ability to establish, nurture, and optimize key internal and external partnerships and influence organizational change

Working knowledge of HRIS