Actabl · 14 hours ago
Director of Professional Services
Denver, CO
Full-time
Hybrid
Lead/Staff, Director/Executive
$120K/yr - $123K/yr
3+ years expActabl is providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. The Director of Professional Services owns the strategy, commercialization, and end-to-end execution of Actabl’s custom and value-added service portfolio, partnering cross-functionally to maximize customer adoption and long-term value.
HospitalityIntelligent SystemsSoftware
No H1B
Responsibilities
Own the strategic direction of all custom and value-added services, ensuring projects align with financial targets and drive customer success
Lead the delivery of value-added services projects outside core SaaS bundles
Support strategic growth initiatives by evolving the structure, tools, and methodologies of the Professional Services function to meet future demand and market opportunities
Translate project outcomes into scalable methodologies, including SOPs, playbooks, and reusable frameworks that improve delivery consistency and reduce time-to-value (TTV)
Leads a specialized team of Project Managers and SMEs responsible for execution
Lead the commercialization process for new service offerings, defining scoping templates, pricing models, and sales enablement materials
Collaborate cross-functionally with Revenue, Customer Experience, and Product to scope, price, and position custom service offerings that meet evolving customer needs and drive revenue
Partner with internal stakeholders to resolve delivery challenges, advocate for customer needs, and continuously improve the customer journey through data-driven insights, feedback loops, and influencing roadmap decisions
Drives the commercial success of the custom services portfolio by continuously designing and delivering sales enablement, training, and tools to Revenue and Customer Excellence teams
Drive the creation and continuous evolution of scalable methodologies (SOPs, playbooks) to minimize rework and improve the consistency of custom delivery
Maintain end-to-end visibility into project health, including timelines, resource allocation, risk mitigation, and financial performance, ensuring proactive adjustments to keep projects on track
Drive operational excellence in service delivery, identifying and implementing process improvements that enhance efficiency, scalability, and customer satisfaction
Analyze delivery data to identify top bottlenecks (e.g., discovery delays, rework) and lead initiatives to eliminate inefficiencies
Design and implement improvement initiatives, such as automation tools, refined scoping templates, or enhanced handoff protocols
Enforce strict change control and escalation protocols for projects showing signs of financial or delivery risk
Manage, mentor, and develop high-performing Professional Service Project Managers, ensuring consistent execution, quality standards, and professional growth aligned with departmental goals
Support the development of onboarding and training materials, contributing to a scalable talent pipeline for the Professional Services team
Perform other duties as assigned to support the success of the team and the broader organization
Qualification
Required
Bachelor's degree in a relevant field such as Operations Management, Business Administration, or a related discipline
3–5 years of experience in Professional Services, Implementation, or Project Delivery
Strong understanding of Agile methodologies and project management tools (e.g., Rocketlane, Monday.com)
Experience partnering with Sales, CS, and Product teams
Excellent communication and organizational skills
Strong technical background with the ability to understand and communicate technical concepts to both technical and non-technical stakeholders
Proficiency in project management tools and methodologies
Strong leadership skills to manage and motivate implementation teams
Excellent communication and interpersonal skills for interacting with internal teams and clients
Servant leadership and strong people development skills
Critical thinking and problem-solving skills to ensure successful project delivery
Ability to align implementation strategies with business outcomes
Servant Leadership: Leads by example, supports team growth, and fosters collaborative culture
Strategic Thinking: Aligns department goals with broader company objectives
Resource Coordination: Manage cross-functional teams to ensure projects progress on schedule and meet quality standards
Grit & Tenacity: Demonstrates persistence and drive in achieving strategic goals
Risk Assessment: Identify and assess risks related to implementation projects
Practical Recommendations: Provide timely and practical solutions to mitigate risks
Customer-Centric Approach: Act as the main point of contact for clients during implementation
Escalation Handling: Address customer escalations promptly and effectively
Customer Obsession: Champions customer success and long-term value
Financial Acumen: Monitor project budgets and ensure adherence
Timely Reporting: Regularly track progress and compliance with project schedule
Change Leadership: Guide clients through software adoption and process changes
Effective Communication: Clearly convey project updates, expectations, and outcomes
Understanding of SaaS Architecture: Familiarity with SaaS product components and integrations
Problem-Solving: Troubleshoot technical issues during implementation
Cross-Functional Alignment: Work closely with revenue, product, support and customer success teams
Client Advocacy: Represent client needs and advocate for successful outcomes
Cross-Functional Influence: Builds trust and alignment across departments
Industry Trends: Stay informed about SaaS industry developments
Adapt to Change: Be flexible in response to evolving client requirements
Adaptability: Navigates change with resilience and flexibility
Innovation: Identifies and implements creative solutions to complex challenges
Preferred
Hospitality industry experience is a plus
Benefits
Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
Employer-paid life & AD&D, short-term disability & long-term disability
Discounted pet insurance plans through Wishbone
Employee Assistance Program (EAP) services available to employees & their dependents
On-site gym available for free use at Denver office
Healthcare spending accounts with employer contributions
401(k) plan with an employer match of up to 4%
Unlimited discretionary time off hours to be used when needed
10 observed US federal holidays throughout the year
Winter recess for all Actabl employees between December 24th-January 2nd
12 weeks of parental leave for both birthing & non-birthing parents
Company
Actabl
Actabl combines business and labor intelligence with a comprehensive operations platform.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Moore
Chief Executive Officer
J
Jerimi Ford
Chief Product Officer
Recent News
2025-09-23
Company data provided by crunchbase