Bausch Health Companies Inc. · 2 months ago
Senior Manager Digital Loyalty & E-Commerce (Aesthetics Med Device)
Bridgewater, NJ
Full-time
Onsite
Senior Level
$150K/yr - $213K/yr
7+ years expBausch Health Companies Inc. is a global diversified pharmaceutical company committed to improving health outcomes. The Senior Manager, Digital Loyalty & E-Commerce will lead the development and optimization of a B2B2C Loyalty and E-Commerce Ecosystem, partnering with various functions to enhance provider relationships and drive patient retention.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Drive execution of Soltas B2B2C loyalty and e-commerce roadmap across all six workstreams (strategy, compliance, data, experience, pilot, change management)
Serve as daily operational lead between Solta and implementation vendors (McKinsey, Kingsmen, or others) through design, build, and launch phases
Translate business objectives into actionable user stories, workflows, and technical requirements in partnership with IT and CRM/ERP teams
Oversee configuration, testing, and deployment of the loyalty platform and integrated ordering portal
Establish operational workflows for onboarding, rewards management, order fulfillment, and customer support
Partner with Marketing to develop promotional programs and campaigns leveraging the platform
Collaborate with CRM and Data teams to define data flows, dashboards, and KPIs that measure provider engagement, patient retention, and ROI
Ensure integrity of data collection, reporting cadence, and accuracy of performance insights
Recommend data-driven optimizations to drive adoption and profitability
Partner with Legal, PRC, and Regulatory Affairs to maintain ongoing compliance across promotional, incentive, and data privacy requirements
Ensure PRC workflows are embedded in all content, user journeys, and communications
Lead field training and communications in partnership with Commercial Ops and Sales
Manage agency and vendor relationships to ensure timely, compliant deliverables
Support change management, user adoption, and process improvements post-launch
Oversee post-launch performance, system updates, and vendor support
Lead quarterly program reviews and continuous improvement initiatives
Evaluate new capabilities or integrations to expand platform functionality and ROI
Qualification
Required
Bachelors degree in Marketing, Business, or related field
Minimum 7-10 years of experience in Digital Marketing, CRM, or E-Commerce within healthcare, aesthetics, or regulated industries
Proven experience managing large-scale platform builds or loyalty programs (B2B or B2C)
Strong technical understanding of ERP/CRM systems (Microsoft D365, Salesforce preferred)
Demonstrated ability to manage external agencies and cross-functional stakeholders
Exceptional project management skills, with strong communication and executive reporting capabilities
Preferred
MBA or advanced degree in Marketing or Digital Strategy
Experience launching integrated loyalty and e-commerce ecosystems across B2B2C models
Familiarity with PRC / Med-Legal processes in a healthcare or pharmaceutical environment
Strong analytical background with proficiency in dashboards and data visualization tools
Benefits
Comprehensive Medical (includes Prescription Drug)
Dental
Vision
Flexible Spending Accounts
401(k) with matching company contribution
Discretionary time off
Paid sick time
Tuition reimbursement
Parental leave
Short-term and long-term disability
Life insurance
Accidental death & dismemberment insurance
Paid holidays
Employee referral bonuses
Employee discounts
Company
Bausch Health Companies Inc.
Bausch Health Companies Inc.
5001-10000 employees
H1B Sponsorship
Bausch Health Companies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (4)
2022 (13)
2021 (4)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$7.4BKey Investors
Kohlberg Kravis Roberts
2025-05-21Post Ipo Debt· $2.52B
2025-03-25Post Ipo Debt· $3.08B
2023-07-07Post Ipo Debt· $600M
Leadership Team
Thomas J. Appio
Chief Executive Officer
Graham Jackson
SVP, Chief Quality Officer & Global Head Technical Operations
Recent News
2026-01-05
2025-12-24
2025-12-09
Company data provided by crunchbase