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GAT Airline Ground Support · 8 hours ago

Airport Customer Service Agent

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

GAT Airline Ground Support is focused on providing exceptional customer service at airports, and they are seeking an Airport Customer Service Agent. This role involves assisting passengers with check-in, ticketing, and resolving complaints while maintaining a professional demeanor in a fast-paced environment.

GovernmentInformation Technology

Responsibilities

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person

Must be able to announce both incoming and outbound flights

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures

Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts

Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors

Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information

Able to stand and work in one location for up to four hours at a time

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport

Work independently without direct supervision