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Pyramid Global Hospitality · 9 hours ago

Group Sales Manager

Tacoma, WA

Part-time

Onsite

Entry, Mid Level

$37/hr - $40/hr

2+ years exp

Pyramid Global Hospitality is a company dedicated to creating a supportive and inclusive work environment. The Group Sales Manager will be responsible for meeting and exceeding sales goals in the Group market, focusing on strategic sales planning, client development, and managing key relationships.

Hospitality

Responsibilities

Work with Director of Sales to determine annual sales call and revenue goals, develop and implement strategic sales plan to support goals

Establish individual sales plans and goals for assigned market segments

Solicit and secure new business in assigned market segments to drive group revenue to the hotel

Make outside sales, prospecting and telephone sales calls to venues, organizations and be established in all potential Group market segments

Develop the existing customer base as well as acquire new accounts to expand our account base for all three hotels

Assists with the development, implementation, and management of group promotions in conjunction with overall sales and marketing plan

Develop expertise in assigned Group markets. (i.e. expertise in the Corporate, Citywide convention blocks, Wedding/SMERF as well as other group markets and be established as a leader in the community)

Work with property Sales Team and area Provenance Sales Team to develop and maintain knowledge of market trends, competition, and customers. Collaborate with teams for customer acquisition and retention

Participate in sales presentations, property tours, customer meetings, and business review meetings with team

Participate in trade shows, conventions, and promotional events within the hotel, the industry and customer organizations

Understand the competitive landscape and how to maintain leadership position given market and economic changes. Adjust sales plan and strategies accordingly

Conduct regular client visits and participate in industry events with other sales manager and DOS

Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention

Supervise and develop proposals and contracts to meet client needs, as well as financial goals

Conduct site inspections for clients as necessary to secure business

Attend pre-con and post-con meetings as needed

Maintain daily communication and/or weekly reporting with management in regards to potential new business, lost business, sales activities, customer and operational issues

Maintain accurate and timely account activities and relevant contact information in the properties Sales/Catering system per established standards

Perform other duties, projects, and reports as assigned by the Director of Sales and Corporate Office as deemed necessary to the growth of the business

Qualification

Hotel sales experienceAdvanced sales techniquesYield managementMicrosoft Office SuiteCustomer service skillsDetail orientationMultitaskingPatienceDiplomacySales opportunity identificationClient relationship managementMultilingual skillsSales presentationsProblem-solving skillsTime managementOrganizational skillsVerbal communicationWritten communication

Required

Ability to handle sensitive, confidential information discreetly and professionally

Ability to identify sales opportunities

Excellent problem-solving and customer service skills, including the ability to problem solve without direct supervision

Excellent time management and organizational skills

Excellent verbal and written communication skills

Strong ability to track actions and follow through on processes

Strong computer skills; proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

Strong detail orientation; ability to set priorities, multi-task and meet deadlines

Understand the competitive landscape and how to maintain leadership position given to market and economic changes. Adjust sales plan and strategies accordingly

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger

High school diploma or general education degree (GED); or one to two years related experience/training; or equivalent combination of education and experience

Requires a minimum of 2 years' hotel sales experience with in the Corporate market segment as well as strength in the local and Corporate market

Requires knowledge of advanced sales techniques & yield management

Requires highly developed customer service skills

Position requires some travel, both local and out of state. Must have own reliable transportation and possess a valid state driver's license in order to make sales calls