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Beth Israel Lahey Health · 18 hours ago

CBHC Practice Manager

Lawrence, MA

Full-time

Onsite

Mid, Senior Level

$82K/yr - $100K/yr

3+ years exp

Beth Israel Lahey Health is a growing healthcare organization committed to making a difference in people’s lives. The Practice Manager will oversee the operational functions of the Community Behavioral Health Center, ensuring compliance, performance management, and a trauma-informed work environment while leading a diverse team of administrative and clinical staff.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

H1B Sponsor Likely

Responsibilities

Direct daily operations of the CCBHC practice, including scheduling, front-desk operations, patient flow, telehealth management, and documentation timeliness. This includes MCI Triage processes

Implement and refine workflows that support timely access, same-day/rapid intake, crisis response integration, and warm handoffs between disciplines

Ensure strong collaboration between outpatient therapy, psychiatry, peer support, case management, MAT/SUD services, mobile crisis, and care coordination teams

Manages administrative/support staff; organizes and oversees work schedules and assignments to meet operational needs. Coordinates and ensures skill development and training for all staff. Makes decisions concerning hiring, corrective action and personnel matters as appropriate

Maintain compliance with CCBHC criteria, MassHealth regulations, MA DPH/BSAS standards, and all grant-funded reporting requirements

Participate in internal audits, quality reviews, and mock-survey processes

Oversee administrative staff, intake coordinators, front-desk teams, and scheduling personnel

Collaborate with clinical supervisors to support onboarding, productivity management, staffing allocation, and cross-training

Promote a trauma-informed, equity-centered work environment and engagement culture

Address staffing gaps, lead recruitment processes, and manage timekeeping, PTO tracking, and corrective action when needed

Drive performance on CCBHC core metrics such as:

Timely access (intake within 10 business days; crisis access within 24 hours)

Engagement (follow-up after hospitalization, post-crisis engagement)

Retention and no-show reduction strategies

Manage clinician productivity dashboards, scheduling templates, panel management, and cancellation mitigation workflows

Implement front-end revenue cycle best practices: insurance verification, prior authorizations, documentation completeness, and accurate encounter submission

Assist in development and management of site budget, staffing model, non-personnel expenses, and CCBHC cost-based reimbursement requirements

Monitor key financial indicators including billable encounters, payer mix, clinician productivity, and grant deliverables

Partner with finance and billing teams to ensure reconciliation of encounters and reduction of claim denials

Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation

Develop customer-service standards and trauma-informed reception practices

Ensure safety protocols, emergency response procedures, privacy/HIPAA compliance, and facility management responsibilities

Qualification

Health care administrationBehavioral health experienceMassHealth knowledgeScheduling systemsFinancial oversightPerformance managementStaff developmentChange managementHealth equity commitmentTrauma-informed careCulturally responsive servicesTeam leadershipConflict management

Required

Bachelor's degree in health care administration, behavioral health, public health, social work, psychology, or related field

3–5 years of supervisory or management experience in a behavioral health, community health, or outpatient medical setting

Demonstrated knowledge of MassHealth, CCBHC services, behavioral-health billing, and ambulatory operations

Experience with scheduling systems (e.g., Epic, Cerner, Azara, Credible, eCW) and performance dashboards. Strong understanding of HIPAA, 42 CFR Part 2, DPH/BSAS requirements, and behavioral health documentation standards

Demonstrated skills in team leadership, conflict management, staff development, and change management. Ability to analyze metrics and drive operational improvement (access, no-shows, throughput, revenue cycle)

Commitment to health equity, trauma-informed care, and culturally responsive services

Preferred

Master's degree in health administration (MHA), public health (MPH), MBA with healthcare track, or relevant clinical field

Certified Medical Manager (CMM) or equivalent practice certification (CPPM, CSPPM)

Experience in a CCBHC, FQHC, community mental-health center, or integrated behavioral health program

Familiarity with the Massachusetts Behavioral Health Roadmap, Community Behavioral Health Centers (CBHC), and mobile crisis ecosystem

Experience managing multi-disciplinary teams, including clinicians, peers, care coordinators, and SUD/MAT staff

Company

Beth Israel Lahey Health

Glassdoor3.5

Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.

Founded in 2019

Cambridge, Massachusetts, USA

10001+ employees

https://www.bilh.org

H1B Sponsorship

Beth Israel Lahey Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2022 (1)