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WHSmith North America · 10 hours ago

Director of Infrastructure & IT Operations

Las Vegas, NV

Full-time

Onsite

Director/Executive

$160K/yr - $180K/yr

8+ years exp

WHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. They are looking for a Director of Infrastructure and IT Operations to manage current and future infrastructure needs, ensuring strategic collaboration and operational excellence across the organization.

Retail

H1B Sponsor Likely

Responsibilities

Implement information systems that increase the efficiency of WHSmith’s employee's enterprise wide

Lead a team of 8, ensuring project fulfillment

Proven experience in cloud migration and developing platform solutions to support retail POS/store systems & applications

A strong background in creating secure cloud architectures for customers facing applications that are enterprise grade and highly scalable

Familiarity with Infrastructure Services (Cloud, Network, Data Center, Systems, Voice, IaaS, PaaS, and SaaS)

Strong leadership, communication, consulting and influencing skills

Strong Program/Project management, with experience leading multiple large projects

Develop and oversee execution of IT infrastructure strategy to support company’s business strategy and growth goals

Create strategy and oversee staff who manage public cloud and on-premises infrastructure, systems and solutions

Definition and tracking for quarterly team goals, SLAs and KPIs for Infrastructure Support team

Experience with hosted and private cloud managed services across multiple data centers

Remain current on industry best practices and trends, recommending improvements and upgrades accordingly

Review and negotiate vendor contracts and agreements

Define infrastructure strategies and develop appropriate roadmaps to ensure our infrastructure is capable of meeting key business and technology objectives

Ensure ongoing performance monitoring of the infrastructure and ensure service level agreements are met. Provide appropriate analytics, executive dashboards, and set measurable KPIs to provide operational scorecards

Qualification

Cloud migrationInfrastructure managementCybersecurityAzure cloud servicesNetwork architectureVendor managementProject managementITIL frameworksCommunication skillsLeadership skills

Required

Bachelor of Science Information Technology, Infrastructure Management (or related)

8+ years of working in a large scale, multi-supplier environment, with at least 5 years managing large scale infrastructure and operations and 5 years designing, developing, configuring, and implementing cloud enterprise IT infrastructure with diverse solutions from multiple vendors

3+ years of experience in managing multi-cloud delivery and support

Excellent written and verbal communication skills

Implement information systems that increase the efficiency of WHSmith's employee's enterprise wide

Lead a team of 8, ensuring project fulfillment

Proven experience in cloud migration and developing platform solutions to support retail POS/store systems & applications

A strong background in creating secure cloud architectures for customers facing applications that are enterprise grade and highly scalable

Familiarity with Infrastructure Services (Cloud, Network, Data Center, Systems, Voice, IaaS, PaaS, and SaaS)

Strong leadership, communication, consulting and influencing skills

Strong Program/Project management, with experience leading multiple large projects

Develop and oversee execution of IT infrastructure strategy to support company's business strategy and growth goals

Create strategy and oversee staff who manage public cloud and on-premises infrastructure, systems and solutions

Definition and tracking for quarterly team goals, SLAs and KPIs for Infrastructure Support team

Experience with hosted and private cloud managed services across multiple data centers

Remain current on industry best practices and trends, recommending improvements and upgrades accordingly

Review and negotiate vendor contracts and agreements

Define infrastructure strategies and develop appropriate roadmaps to ensure our infrastructure is capable of meeting key business and technology objectives

Expertise in Juniper Networks, routing and switching for corporate environments

Proficiency with Cisco Meraki switches and wireless access points for distributed retail locations

Experience managing Cradlepoint (Erison) cellular WAN solutions for remote connectivity

Strong understanding of network architecture, including VPNs, SD-WAN, and high-availability designs

Advanced knowledge of Microsoft Azure cloud services (IaaS, PaaS, networking, security, cost optimization)

Familiarity with VMware vSphere for on-premises virtualization and hybrid cloud integration

Experience with cloud migration strategies and hybrid infrastructure management

Rubrik backup and recovery solutions

Designing and implementing business continuity and disaster recovery (BCDR) plans

Proficiency in Jira Service Management for ITSM processes (incident, change, problem management)

Strong understanding of ITIL frameworks and best practices

Expertise with CrowdStrike endpoint protection and threat detection

Knowledge of network security, identity management, and compliance standards (PCI DSS, GDPR)

Ability to implement zero-trust security models across cloud and on-prem environments

Experience managing IT infrastructure in retail environments, including casinos and airports

Skills in remote monitoring and management of distributed networks and devices

Capacity to develop infrastructure roadmaps aligned with business objectives

Vendor management and contract negotiation for hardware, software, and services

Budgeting and cost optimization for IT operations

Preferred

Proven experience leading a technical team in a corporate environment (retail industry preferred)

Master's Degree strongly preferred (computer science, engineering, information systems, business administration or other industry related curriculum)

Experience in developing the architecture of large-scale web/mobile and retail POS/store systems & applications

Benefits

Employee Discount

Employer-Paid Life Insurance

Flex Time Off

Disability Insurance

Medical, Dental, and Vision Insurance

Paid Parental Leave

401(k) with company match

Company

WHSmith North America

About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.

Founded in 1955

Las Vegas, Nevada, USA

1001-5000 employees

http://www.marshallretailgroup.com/

H1B Sponsorship

WHSmith North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)

2021 (1)