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Fifth Third Bank · 8 hours ago

Personal Banker II - Batavia Financial Center

Batavia, OH

Full-time

Onsite

Entry Level

1+ years exp

Fifth Third Bank is a financial institution dedicated to providing exceptional customer service. The Personal Banker II will build and maintain relationships with customers while offering tailored financial solutions and ensuring a positive customer experience.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

Responsibilities

Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate

Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice

Maintain working knowledge of products, services, and processes offered

Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved

Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs

Provide customer support needed reinforcing the value of current and new technology

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp

Other duties as assigned

Qualification

Customer service experienceSales experienceCredit analysisFinancial industry experienceBusiness acumenConsultative sales approachEthical behaviorVerbal communicationWritten communicationDecision makingRelationship building

Required

High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience

Experience in a sales environment required; experience in financial industry a plus

Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships

Ability to professionally represent Fifth Third Bank in verbal and written communication

Capable of analyzing credit and financial information

Exhibits business acumen

Demonstrated ability in making sound decisions

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

Company

Fifth Third Bank

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Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858

Cincinnati, Ohio, USA

10001+ employees