CRM Manager jobs in United States
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Findlay Automotive Group, Inc. · 3 hours ago

CRM Manager

positionLas Vegas, NV
timeFull-time
remoteOnsite
seniorityMid Level
money$75K/yr - $135K/yr

Findlay Automotive Group, Inc. is seeking a CRM Manager to oversee CRM execution and performance in their automotive dealership. The role involves daily oversight of CRM activities, training staff, and ensuring compliance with processes to enhance appointment show rates and sales results.

Retail
Hiring Manager
Tommy Rayl
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Responsibilities

Daily CRM inspection
Lead response times, task completion, contact attempts, and data integrity
Lead aging, orphaned leads, and follow-up compliance
Notes quality, disposition accuracy, and pipeline hygiene
Appointment setting & show process
Standardize and enforce appointment-setting processes
Monitor appointment confirmations, reschedules, and no-shows
Own the missed appointment recovery process (same-day + next-day)
Phone, internet, & showroom up processes
Ensure consistent handling of inbound calls, web leads, chats, and texts
Enforce showroom “up” logging, outcomes, and follow-up execution
Track outbound activity and conversion performance
Unsold showroom process
Enforce same-day and long-term follow-up on all unsold opportunities
Ensure proper next-step commitments are logged and executed
Eliminate lead leakage and “lost to neglect” deals
Training & coaching
Train new hires and retrain existing staff on CRM usage and workflows
Conduct regular refreshers on best practices and required standards
Partner with Sales and BDC leadership to correct behavior gaps
CRM health & discipline ownership
Be the single point of accountability for CRM cleanliness and compliance
Build and maintain CRM dashboards, reports, and alerts
Identify breakdowns early and drive corrective action immediately

Qualification

CRM managementAutomotive dealership experienceLead managementTrainingCoachingOperational mindsetAccountabilityAttention to detail

Required

Automotive dealership experience (Sales, BDC, Internet, or CRM leadership)
Deep understanding of CRM workflows, lead management, and follow-up discipline
Strong operational mindset—inspection, accountability, and consistency matter
Comfortable holding people accountable at all levels
High attention to detail with the ability to see patterns and performance gaps

Company

Findlay Automotive Group, Inc.

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dateFounded in 1959
location
Henderson, Nevada, us
people-size2-10 employees

Funding

Current Stage
Early Stage

Leadership Team

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Conrad Sarnessar
Chief Information Security Officer
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Company data provided by crunchbase