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City of Houston · 10 hours ago

Customer Service Representative I - Court Operations

Houston, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The City of Houston is seeking Customer Service Representatives for their Court Operations Division. The role involves interacting with law enforcement, the public, and court staff while performing various administrative duties related to bond administration and data management.

HospitalityNon Profit

Responsibilities

Interface with law enforcement officials for the verification of warrants and notifications

High level of direct contact with the general public, attorneys, court staff and law enforcement

Processing of bond forfeitures and administrative duties related to bond administration

Data entry of incoming citations

Quality review and updating of data and scanned documents

Scanning of court documents into Court’s Case Management System

Must be willing to submit to annual background checks

Other administrative and customer service-related responsibilities as assigned

Qualification

Customer service experienceData entryMicrosoft OfficeCourt policies knowledgeOrganizational skillsAttention to detail

Required

Requires a high school diploma or a GED

Six months of administrative or customer service-related experience is required

Must be able to work weekends and holidays as needed

Must be able to travel to another court location on short notice

Must be willing to submit to annual background checks

Preferred

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for

Preferences will be given to candidates with heavy customer service experience

Prior court, legal or paralegal experience as well as knowledge of court policies and procedures is a plus

Experience in Windows and Microsoft office environment (Word, Excel, Outlook)