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Acumen Fiscal Agent · 2 weeks ago

EVP of Field Operations

Mesa, Arizona, United States

Full-time

Hybrid

Director/Executive

Acumen Fiscal Agent is on a mission to help the disabled, military veterans, and the elderly live more independent lives. The EVP of Field Operations will ensure the best service delivery and operational efficiency while managing regional operations and supporting the long-term growth strategy of the organization.

Financial Services

Responsibilities

Fully functions as a part of the Executive Leadership Team, reporting to the COO

Creates a customer-centric organization, meeting or exceeding all customer service requirements

Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint

Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts

Ensures that resources are available to meet contractual responsibilities

Serves an escalation point and key relationship contact for executives of our major payer customers

Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations

Provides supervision, coaching, feedback, development and discipline (as necessary) to operations

Provides timely, accurate and complete reports on the operating condition of the company

Stays current on Medicaid and Veterans Affairs knowledge

ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly

Qualification

Operational strategyCustomer service managementRegulatory complianceReporting proceduresTeam managementCoachingCybersecurity awarenessRelationship managementMedicaid knowledgeVeterans Affairs knowledge

Required

Experience in a senior leadership role, preferably in field operations or a related area

Strong understanding of operational best practices and the ability to implement them effectively

Proven track record of managing teams and driving accountability to business model standards

Excellent communication and relationship management skills, particularly with executives and major payer customers

Ability to create a customer-centric organization and meet or exceed customer service requirements

Experience in developing and implementing operational strategies for long-term growth

Knowledge of Medicaid and Veterans Affairs regulations and compliance

Strong analytical skills to provide timely, accurate, and complete reports on operational conditions

Experience in coaching, feedback, and development of team members

Ability to work collaboratively with central operations leaders and regional teams

Company

Acumen Fiscal Agent

At Acumen Fiscal Agent, we strive to simplify life for veterans, aging adults, and individuals with physical, intellectual, and developmental disabilities by providing fiscal management services that have a positive and long-lasting impact on their lives.

Founded in 1995