Hampton Inn by Hilton · 9 hours ago
PM Front Office Manager
Naples, FL
Full-time
Onsite
Mid, Senior Level
$45K/yr - $45K/yrHampton by Hilton is seeking an experienced and dynamic Front Office Manager to oversee the daily operations of their hotel’s front desk and guest services. The role involves ensuring smooth front desk operations, guest satisfaction, and efficient team management within a vibrant resort environment.
Hospitality
Responsibilities
Supervise and coordinate front desk activities, including check-in/check-out procedures, reservations, and guest inquiries
Manage guest relations to ensure high levels of satisfaction and resolve any issues promptly
Train, mentor, and evaluate front desk staff to maintain excellent service standards
Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette
Maintain a welcoming atmosphere by providing exceptional guest services and support
Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations
Implement hotel policies and procedures related to guest services and safety protocols
Monitor occupancy levels and assist in managing room allocations efficiently
Qualification
Required
Hospitality experience is required
Must have availability to work on weekends
Preferred
Proven experience in management or supervisory role within a hospitality setting is preferred
Hotel operations experience is preferred
Bilingual or multilingual skills is a plus, not required
Benefits
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Hampton Inn by Hilton
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Justin Bacall
Operating Partner at Hampton Inn Saline
Mac Patel
Managing Partner
Recent News
2024-04-06
2024-04-06
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