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Montgomery County Government · 5 hours ago

Dental Principal Administrative Aide, Grade 13

Rockville, MD

Full-time

Onsite

Entry, Mid Level

$52K/yr - $79K/yr

2+ years exp

Montgomery County Government is seeking a Dental Principal Administrative Aide to support the public health dental program. This role involves providing reception services, managing patient appointments, and ensuring compliance with healthcare standards to enhance community dental health services.

GovernmentNon Profit

Responsibilities

Providing phone and visitor reception for a dental clinic

Registering, scheduling, and confirming patient appointments

Greeting patients and assisting with Medicaid/ sliding Fee Scale issues/inquiries

Querying callers to ascertain the nature of calls, referring them to the appropriate staff, or responding to callers' needs independently; maintaining the dental clinic calendars

Meeting time-sensitive deadlines and/or demands

Ensuring the Electronic Health Record (EHR) schedules match dental providers' schedules and staff leave scheduling system

Ensuring all patient medical history and intake forms are completed and scanned into the patient record on the same day as the patient appointment

Ensuring the correct data (appointment type, patient identifiers, income, family size, insurance and/or payer ID, rendering provider, first consultant, etc.) is inputted into the EHR system so that correct statistical reports can be gathered, and bills can be processed

Processing patient fee collections, fee reports, and bank deposits, ensuring they are completed in a timeline outlined by the program/HHS fiscal policies

Ensuring patient compliance in attending appointments and filling out forms

Performing other job-related duties as assigned

Qualification

Dental reception experienceAppointment scheduling softwareElectronic Health Record (EHR)Public health experienceCustomer service skillsMultilingual SpanishCommunication skillsFlexibilityAdaptability