Labor Biz Market · 3 hours ago
Customer Service Agent
Riverside, CA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $27/hrLabor Biz Market is a staffing and workforce solutions company that connects businesses with skilled talent across multiple industries. We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team, serving as the first point of contact for customers and ensuring their satisfaction through effective communication.
Logistics & Supply Chain
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues by identifying the problem, troubleshooting, and providing appropriate solutions
Maintain a thorough understanding of our products and services to effectively assist customers
Document customer interactions and feedback to help improve service delivery
Collaborate with team members and other departments to address customer needs and concerns
Follow up with customers to ensure their issues have been resolved satisfactorily
Qualification
Required
High school diploma or equivalent
Proven experience in a customer service role, preferably in a call center or retail environment
Excellent verbal and written communication skills with the ability to articulate information clearly
Strong problem-solving skills and the ability to think critically in high-pressure situations
Proficient in using customer service software and tools, along with basic computer skills
Ability to work flexible hours, including evenings and weekends, as needed
Preferred
additional education or certification in customer service
Benefits
Paid training and opportunities for growth within the company.
Health, dental, and vision insurance options.
Paid time off (PTO) and company holidays.
Supportive team environment with career development opportunities.
Company
Labor Biz Market
At Labor Biz Market, we’re more than just a staffing agency – we’re your strategic partner in navigating the dynamic world of talent acquisition.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Trevor Emery
Partnered Advertising Services
Company data provided by crunchbase